Hello Lee,
I also take it personal and echo your comments...
One thing I have not seen on this list yet is the fact that they will loose sales on their other products. We host about 1000 users and all of them use ipswitch FTP clients that we told them to purchase. We will be sending out a note to all our customers informing them to not renew or upgrade their ipswitch ftp clients and we will offer them an alternative.
We all know they (ipswitch mgt) don't care, but just wanted to let you all know there is another way to help the cause...
Tuesday, October 26, 2004, 11:31:38 AM, you wrote:
> Sorry, Len, not business, it is very personal to me when I have dumped
> thousands personally into Ipswitch in good faith that I would be
> investing long-term in a company that would not low ball me and would
> always be there for me when I needed them. It is this blatant uncaring
> that is so disturbing. They obviously take for granted all the users
> who have supported them for years now. It simply does not matter that
> we have faithfully stuck with their product through many problems,
> lack of features, giving them capital to further their product. It is
> a gross violation of that trust that is unethical and totally
> inappropriate. You invest in a product with the preconception that the
> company will support it and not try to rip you off. this is a total
> rip off trying to force a whole host of products I don't want or need
> upon me. I will never forget their total lack of concern over all the
> support we have given to their company and their products for many
> many years.
> Personal, you bet it is.
> --
> Roger Heath
> ----- Copy of Original Message(s): -----
>>>So far, 216 posts
LC>> At one point several years ago, this list had 3 or 4k subscribers, most of
LC>> whom were silent, and that was only a tiny portion of the entire number of
LC>> Imail clients. Even 500 or a 1000 vocal
LC>> protesters/deserters here is a
LC>> thimbleful vs the installed base/prospects that MUST have been telling
LC>> Imail that ICS is what they wanted.
LC>> I'm sure Ipswitch knew they'd lose customers by replacing their "basic"
LC>> mail server (Imail hasn't been "basic" in years) with a much more expensive
LC>> ICS, so the calculation must have been that they would also gain a lot more
LC>> business with the new products.
LC>> The basic complaint is that the current product is imminently end-of-life
LC>> and the new product is much more $$$, rather than Imail being continued in
LC>> parallel with Imail ICs. I expect they calculated that the Imail current
LC>> product and the Imail ICS product were too different to be maintained as
LC>> one, and two development/maintenance tracks were too expensive for the
LC>> Imail "basic" revenue to support.
LC>> "Nothing personal, just business"
LC>> I expect the IMGate crowd will leverage their *nix experience and expertise
LC>> to build their own mailbox servers behind IMGate, keeping postfix as MTA,
LC>> and adding whatever POP, IMAP, LDAP, Apache, webmail servers, of which
LC>> their is choice of mature, widely installed, free servers.
LC>> Len
LC>> _____________________________________________________________________
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--
Best regards,
