Hi, After now 2 days, i see the whole thing more and more 'digitally':
If Ipswitch holds on the new strategy: - Business is gone for us. Evaluations for replacement software will be initiated. - All existing customers (about 40 installations) will be migrated to 'the' new mail server until mid 2005. If Ipswitch changes strategy, meaning to a 'modular' sales concept as discussed: - It will take some time to regain trust and partnership, but possible. - Business will continue with more success. Reason: Modular selling pear seat as an exension for exisiting IMail Servers - Better chance to sell new IMail servers: Reason: Collaboration module. - Selling subs like always. Independly of the current situation ipswitch should perform better: - Increase the support. Train the support people better. - Improve IMail. Take a look to the concurrent vendors;-) - Take feature request more serious and act faster. - Take bug reports extremely serious and act very fast. - Take customers/partners more serious. Don't forget old europe. Don't forget our small market here in our tiny small switzerland. I had more than once this discussion with the european staff and with roger greene personally. Unfortunately, it didn't change much. ============================================ Am Donnerstag, 28. Oktober 2004 um 01:15 schrieben Sie: > I would be quite surprised if Ipswitch backs down on this, based on my prior > experience. I won't go into what happened again, as the parties involved > are quite aware of how sales were lost based on Ipswitch's lame position. I > will say, however, that the channel manager at the time didn't even have the > courtesy to call me to discuss the situation even after I left several > voicemails. > Like I've said before, narcissistic is a good term to use. > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ ============================================ -- Mit freundlichen Gr�ssen -------------------------------------------- Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 1 391 30 00 Fax: +41 1 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support: http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 -------------------------------------------- News - Neue Produkte: .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer -------------------------------------------- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
