WRT the Support Incident, that's a good number for good support. YMMV, but our experience hasn't risen to anything near that number for a Support Incident.
Wednesday, October 27, 2004, 1:40:12 PM, John Tolmachoff (Lists) <[EMAIL PROTECTED]> wrote: JTL> Hello Jill. JTL> JTL> As I stated in my report, I feel a 2 tier SA would be best. JTL> First SA is for upgrades/updates and would say $250 per year. A JTL> support SA would be say $750 per year. If some one did not want JTL> the support SA, a per incident of say $250. All SAs would JTL> correspond to the same time. Example, purchase Imail in 04/04. 90 JTL> support ends 07/04. 08/04 you purchase upgrade SA which is good JTL> through 07/05. 12/04 you purchase support SA. That support SA JTL> would expired 07/05 at the same time as the upgrade SA. JTL> JTL> John Tolmachoff JTL> Engineer/Consultant/Owner JTL> eServices For You JTL> JTL> -----Original Message----- JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Wednesday, October 27, 200411:19 AM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) JTL> JTL> Hi Bryan, JTL> JTL> The service agreement prices include the AV subscription JTL> renewals as well as service on the components in the ICS bundle JTL> (which in the case of the ISP/EDU bundle is IMail, KWM and AV). JTL> There is one typo in the list concerning the renewal of the ICS JTL> ISP Edition – that number should read $3,995 instead of $4,995. JTL> JTL> What I would be curious to know is – JTL> JTL> 1) Since that $3,995 number includes subscription for JTL> unlimited Symantec AV, would it be more palatable to have two JTL> tiers for the ISP bundles – perhaps a 1,000 user level and an JTL> unlimited level? This would substantially drop the cost of the JTL> renewal (I can’t give numbers, as I don’t have them – since at JTL> the moment this is hypothetical). JTL> 2) If we were to continue to offer a stand-alone Service JTL> Agreement for IMail, what would be a fair price for such an JTL> agreement? Please bear in mind that the current $495 does not JTL> cover our Support costs, let alone our Development costs. JTL> JTL> I am asking this forum these questions, not to start JTL> another flame, but to get some feedback – I would appreciate JTL> everyone’s use of correct forum etiquette. It is difficult for JTL> me to post here in good faith while getting personally flamed. JTL> JTL> Thanks, JTL> Jill JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Bryan JTL> E. Martin JTL> Sent:Tuesday, October 26, 20045:39 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) JTL> JTL> Jill, JTL> JTL> I received a PowerPoint presentation from Renee JTL> Breckenridge, my new account manager, which also gave the ICS JTL> Annual Renewal fees (new service agreement fees). They were as JTL> follows: JTL> JTL> STANDARD EDITION: JTL> 25 Users $375 JTL> 100 Users $995 JTL> 250 Users $1495 JTL> Unlimited Users $2995 JTL> JTL> PREMIUM EDITION: JTL> 25 Users $449 JTL> 100 Users $1295 JTL> 250 Users $2695 JTL> Unlimited Users $4995 JTL> JTL> ISP/EDU EDITION: JTL> Unlimited Users $4995 JTL> JTL> Should I decide to actually purchase ICS Standard Unlimited JTL> just to keep running IMail Server and receiving support and JTL> upgrades to a product I have invested three years of my time and JTL> profit in, my annual renewal fee will increase from $495 to a JTL> minimum of $2995, over 600%. But just to get there, I have to JTL> also jump the $4995 hurdle, which is over a 1000% increase in the JTL> first year. JTL> JTL> All I have ever used is IMail Server. That’s all I want, JTL> that’s all I need, but Ipswitch is no longer going to provide me JTL> with that option. Jill, would Ipswitch rather have $0 from my JTL> company than $495? Is that truly the better deal financially for JTL> the company? Please respond to this e-mail. You have been very JTL> active in the form today. I would appreciate a straightforward JTL> response to my inquiry. JTL> JTL> Thanks, JTL> Bryan E. Martin JTL> Ziggycom Online, Inc. JTL> JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Tuesday, October 26, 20043:22 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: [IMail Forum] Cross-grade concerns addressed JTL> JTL> Hi Doug, JTL> JTL> I hope that this post will address many of the concerns I JTL> have read on the forum yesterday and today in regards to JTL> crossgrading from IMail to ICS. JTL> JTL> If you have a current Service Agreement for IMail or IIM, JTL> and are not interested in crossgrading to ICS, you will receive JTL> service for the life of your SA. This means that when we release JTL> software updates, such as 8.14, 8.15, etc., you will get those JTL> updates just as you always have. You will also continue to JTL> receive phone support for the life of your agreement. Ipswitch JTL> is not taking anything away in terms of service or support for JTL> the current product. JTL> JTL> If you have a current Service Agreement for IMail or IM and JTL> are interested in crossgrading to ICS, then you will get a year JTL> of service, for all components in your ICS bundle, added to your JTL> existing SA. JTL> JTL> Here are some examples of how this works: JTL> If I own IMail and my SA expires in January 05 and I JTL> crossgrade to ICS in November 04, then I have service on all ICS JTL> components until January 06 – even the ones that I did not own JTL> previously. JTL> JTL> If I own IMail and my SA expires in January 05 and I have JTL> Symantec Scan Engine, which expires in March of 05 – but I choose JTL> to crossgrade to ICS in November of 04, then I have service on JTL> all ICS components until March of 06. JTL> JTL> Also, bear in mind, that the crossgrade and renewal prices JTL> include subscription fees and are not just for service and JTL> support. JTL> JTL> Best regards, JTL> Jill JTL> JTL> JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Doug JTL> Anderson JTL> Sent:Tuesday, October 26, 20043:38 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: Re: [IMail Forum] Getting facts on this straight before speaking to boss JTL> JTL> That SHOULD be when it comes time for SA renewal. My JTL> complaint (maybe along with other corporate users) is JTL> we paid the SA. That SA should of been prorated to December JTL> 31 if you have to buy before the 31. That 5995 actually is plus JTL> because our SA hasn't run out. JTL> JTL> ----- Original Message ----- JTL> From:Allen Taylor JTL> To:[EMAIL PROTECTED] JTL> Sent:Tuesday, October 26, 20041:54 PM JTL> Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss JTL> JTL> Limited-time offer until December 31, 2004 JTL> Special offer for IMail Server and Ipswitch Instant Messaging customers JTL> (You will be required to enter your valid serial number or JTL> service agreement number during your purchase. Offer valid for JTL> IMail server versions 7 and up and all versions of Ipswitch JTL> Instant Messaging.) JTL> 25 seats JTL> $695 JTL> 100 seats JTL> $1,495 JTL> 250 seats JTL> $2,995 JTL> Unlimited seats JTL> $5,995 JTL> JTL> JTL> -----Original Message----- JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Jill JTL> Jones JTL> Sent:Tuesday, October 26, 20041:11 PM JTL> To: [EMAIL PROTECTED] JTL> Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss JTL> JTL> Hi Sharyn, JTL> JTL> What Edition are you interested in, Standard, Premium or ISP? JTL> JTL> The renewal costs for each of those unlimited editions are JTL> $2,295, $4,995 and $2,295, respectively. JTL> JTL> Jill JTL> JTL> From: [EMAIL PROTECTED] JTL> [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn JTL> Schmidt JTL> Sent:Tuesday, October 26, 20048:19 AM JTL> To: [EMAIL PROTECTED] JTL> Subject: [IMail Forum] Getting facts on this straight before speaking to boss JTL> JTL> Suppose I want to fork over the cost of the special price JTL> for current service agreement holders, which looks like $5,995.00 JTL> for unlimited seating.. JTL> I get a year's service agreement with the upgrade software. JTL> Next year, I want to renew the agreement. JTL> Will the new service agreement also cost me another $5,995.00???? JTL> Sharyn ---- Don Brown - Dallas, Texas USA Internet Concepts, Inc. [EMAIL PROTECTED] http://www.inetconcepts.net (972) 788-2364 Fax: (972) 788-5049 ---- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
