Perhaps beg was not a good word for me to use, we both have the same bottom line ethics. I just want to make sure that they understand where we are coming from and why. I think some of the responses from the upper management, may not be seeing and feeling what we see and feel.
I don't really need to see anyone fired over this or any heads roll, however that would be something that may possibly regain some of what's been lost with a lot of us. All I really want is not to spend a lot of time rethinking business plans and network architecture because one company I trusted put the shaft to us. Although maybe this would make us seek ways of saving even more money in the future. For everything negative, there is also something positive somewhere. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of William Van Hefner Sent: Saturday, October 30, 2004 7:13 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team Bill, Unlike a previous poster here, I am not going to "beg" you for anything. I will continue to use iMail only if it makes financial and technical sense for me to do so, AND if I see a genuine shift in attitude towards supporting the company's EXISTING customers. After all, if it weren't for people like us on this list, Ipswitch would have gone out of business long ago. Regarding Norton being the "market leader" in AV technology, please keep in mind that there are MANY on this list that would not want to use this product, even if it were FREE. Why? Quite simply, because it is a shoddy product, with poor support, afterthought integration and BOTTOM LINE, it just does not catch as many viruses as software already available from third-party vendors at a fraction of the price. I quite literally would not trade integrated Norton AV for MxGuard and CLAM AV + F-Prot if you PAID ME TO. Although Ipswitch's pricing for this product is indeed ridiculous when compared to the competition, price is not the issue for most of us who do not use this add-on product, and who do not want it forced upon us as a package deal. I already get far superior virus scanning on my Imail box for having paid $99 for MxGuard and a yearly subscription to F-Prot for $40 ($0 for CLAM AV), which includes unlimited users on up to 10 servers or workstations. You can not consider Norton a "value added" service when it actually catches LESS viruses than I am stopping now for practically nothing. Although the problems with Norton's "market leading" integrated Imail AV solution go far further than just the updates themselves, a report posted to this list earlier in the week showed test results that would scare the living daylights out of any admin relying upon their services. Far from being the market leader, Norton ranks as one of the worst AV scanner applications on the market, when it comes to response times regarding new updates. I think that I speak for many on this list when I say that forcing us to use what we on the list have repeatedly heard is an inferior product forced upon us, and then telling us to pay a LOT extra to have it included, is like adding insult to injury. Point blank... If I replace F-Prot and CLAM AV with your product, I WILL be passing on more viruses to my users. That is a statistical fact that neither you nor I can ignore. The groupware situation is a bit different. I haven't seen many posts on this list criticizing the performance of the software. What I mostly see is a total lack of need for the software, and either a financial inability to pay for it and/or an attitude of resentment that we are being told "you want this. You need this" (paraphrasing) by Ipswitch representatives that have NO clue as to what my company, myself or my customers need, let alone how much we can afford to spend. When we have pointed out that we neither need nor can afford the software, your employee has told us that if we don't like it, to go somewhere else. In my business, the customer is always right. We do everything that we can to retain our customers. They are loyal to us, and we are loyal to them. Some of us take this matter very personally, as we have invested THOUSANDS of hours on tweaking and administering our Imail systems. Ipswitch has hit a nerve, and instead of trying to calm us down, we have been antagonized and stirred up like a hornets next. Jill, on the other hand, has been doing her best to tow the company line, but her answers are just not the answers that we want to hear. She is trying to sell ice to the Eskimos, and no one is buying. She is in an indefensible position, not of her own choosing (I think), so I can't really fault her personally, and certainly would never launch any type of personal attack against her (I don't recall seeing any posts that did). I will be looking forward to the announcement on Monday. Short of claiming temporary insanity, some firings, or giving us some employee's head on a stick though, I think you will find that the company has suffered at least some irreversible damage in the way of PR and brand loyalty. For everyone's sake, I hope that this announcement is enough to make up for all of the crap we have been put through this past week. Best of luck. William Van Hefner Network Administrator Vantek Communications, Inc. http://www.vantekcommunications.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of bpollack > Sent: Saturday, October 30, 2004 4:59 PM > To: [EMAIL PROTECTED] > Subject: RE: Re[2]: [IMail Forum] A Quick Note from the > Ipswitch Executive Team > > > > Yes, but that includes a year of Symantec A/V for an > unlimited number of users. If you -want- Symantec, which is, > after all, the market leader, it's actually quite a good > deal, as many users have already concluded. However, if you > -don't- want Symantec bundled in, as it currently is in some > ICS packages (which we now understand is not attractive to > ISPs, in particular), stay tuned.... > > Bill Pollack > Ipswitch COO > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > John Tolmachoff > (Lists) > Sent: Saturday, October 30, 2004 7:51 PM > To: [EMAIL PROTECTED] > Subject: RE: Re[2]: [IMail Forum] A Quick Note from the > Ipswitch Executive Team > > SA for ISP version is listed to be $2295 per year. (Youch!) > > John Tolmachoff > Engineer/Consultant/Owner > eServices For You > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > [EMAIL PROTECTED] On Behalf Of Don Schreiner > > Sent: Saturday, October 30, 2004 3:34 PM > > To: [EMAIL PROTECTED] > > Subject: Re: Re[2]: [IMail Forum] A Quick Note from the Ipswitch > > Executive > Team > > > > We are running IMail 8 unlimited (upgrading since v4). Because we > > offer > web > > hosting need unlimited version. Our SA is up for renewal next month. > Looking > > at http://www.ipswitch.com/Purchase/products/ics.html it seems the > > equivalent is the "Service Provider" at $3995 with existing license > > and includes their anti-virus (the anti-virus we do not use or need > > because we use Declude). If my understanding is correct, > then there > > is no way I can renew our SA for version 8 unlimited? Or must I pay > > $3995 next month for entire new version with SA included > for 1 year. > > Anyone know what the cost > of > > the SA will be after the first year? > > > > -Don > > > > > > ----- Original Message ----- > > From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Saturday, October 30, 2004 4:32 PM > > Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch > > Executive Team > > > > > > The added features of ICS is primarily designed to be used by a > > company > for > > its messaging/collaboration needs. It is not packaged with > the ISP in > mind. > > That is why the offered ISP version does not have the collaboration > > features, namely IM and WorkGroupShare. > > > > > > > > John Tolmachoff > > > > Engineer/Consultant/Owner > > > > eServices For You > > > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > Bruce Barnes > > Sent: Saturday, October 30, 2004 1:21 PM > > To: [EMAIL PROTECTED] > > Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch > > Executive Team > > > > > > > > are you stating that if you have domain X.Y.Z, domain W.X.Y, domain > > V.W.X, domain U.V.W and domain T.U.V and you decide to implement the > collaborative > > features for domain W.X.Y that you cannot collaborate > within the other > > domains? > > > > > > > > If so, that's just another reason NOT to purchase an unwanted and > > price inflated product. > > > > > > > > Bruce Barnes > > > > ChicagoNetTech Inc > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of > Bill Foresman > > Sent: Saturday, October 30, 2004 15:13 > > To: [EMAIL PROTECTED] > > Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch > > Executive Team > > > > you guys know that the collaborative features only work for a single > domain, > > right? > > > > > > > > Bill Foresman > > Matrosity Hosting > > <http://www.matrosityhosting.com/> www.matrosityhosting.com > > Office: (850) 656-2644 > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Joe Hansen > > Sent: Saturday, October 30, 2004 3:58 PM > > To: Eric Coffman > > Subject: Re[2]: [IMail Forum] A Quick Note from the > Ipswitch Executive > Team > > > > Hello, > > > > Someone was asking for "Who will actually purchase ISC"? > Apparently > > Steven loves ISC... > > > > > > > > http://www.biosmagazine.co.uk/article.php?id=1270 > > > > > > > > > > > > > > > > <mailto:[EMAIL PROTECTED]> > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
