Hi John, you are perfectly right, I went down the wrong road leading to nowhere. Reason is we had so many support requests where the console was MOVED LOGICALLY, i.e. a new console installed. So I gave the right answer to a different problem. In the case given a new key would not help but would not hurt either. When troubleshooting network problems like this its always a good idea to telnet into the engine daemon ports to see if a connection gets established. You should see a prompt message in your telnet window. If this is not the case you definitely got a networking problem. Make sure the daemon is up and running too. Karl Ward, John F. wrote: > > Maybe I am missing something but I believe you are running down the wrong > path. > > I cannot speak definitely about the system agent connectivity but as for the > RS Engine - the keys that are generated incorporate the computer name and > the login ID when it was installed, therefore the IP can be changed to > whatever - generating a new key will NOT help. > > Can you "PING" the engine from the console? > If not, sounds like a network connectivity issue. Ensure a correct default > gateway / subnet mask is assigned to each system or troubleshoot along that > line. > Definitely no reason to reinstall or delete the engine database/policy > files. > v/r > John > > > -----Original Message----- > From: Karl Jaeger [mailto:[EMAIL PROTECTED]] > Sent: Friday, June 09, 2000 7:26 AM > To: Beck Bryant > Cc: [EMAIL PROTECTED] > Subject: Re: Problem reporting to Real Secure console > > Hi, > > there is a workaround to reinstalling the engine/agent: > > 1. distribute the new console public key to your engine > 2. delete the three netengine/hostagent files (par,raw,tag) > 3. delete the current and the daemon policy > 4. restart the engine and reconnect > > BR > Karl Jaeger > BDG > > Beck Bryant wrote: > > > > TO UNSUBSCRIBE: email "unsubscribe issforum" in the body of your message > to > > [EMAIL PROTECTED] Contact [EMAIL PROTECTED] for help with any > problems! > > > ---------------------------------------------------------------------------- > > > > My Real Secure console was just moved physically and the IP address was > changed from one static address to another. Because of this, my RS agents > and engines are now not reporting to the console. > > > > Real Secure Tech Support has advised that I need to do a re-install on > each machine to re-establish the correct IP address. > > > > This sounds excessive to me. Has anyone else had this problem? Thanks for > any help you can offer. > > > > Beck
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