I've only just started working with PDF generation, so I'm not very familiar 
with the format itself to be able to understand it. Considering that Acrobat 
Professional is able to generate a document that does work with the buggy 
Firefox viewer, I assume there must be something in the PDF file that we could 
do to make it work in Firefox.

I'm trying out all options, I've also posted to Mozilla about this issue. 
However, if I can get the generated documents to work with the existing version 
and old versions of this internal viewer, that would be an ideal solution.

Thanks very much for your help and advice.

Yusuf Poonawala
Web Department | Lakeshore Learning Materials
310.537.8600 x2382 | 
ypoonaw...@lakeshorelearning.com<mailto:ypoonaw...@lakeshorelearning.com>

From: Leonard Rosenthol [mailto:lrose...@adobe.com]
Sent: Friday, August 23, 2013 10:27 AM
To: Post all your questions about iText here
Subject: Re: [iText-questions] Problem with Firefox internal PDF viewer and 
custom embedded fonts

Given that the problem is FireFox - why not contact Mozilla and get them to fix 
their bug??

Or, since pdf.js (their PDF renderer) is open source - go fix it yourself and 
contribute the code??

Leonard

From: Yusuf Poonawala 
<ypoonaw...@lakeshorelearning.com<mailto:ypoonaw...@lakeshorelearning.com>>
Reply-To: Post here 
<itext-questions@lists.sourceforge.net<mailto:itext-questions@lists.sourceforge.net>>
Date: Friday, August 23, 2013 12:50 PM
To: Post here 
<itext-questions@lists.sourceforge.net<mailto:itext-questions@lists.sourceforge.net>>
Subject: [iText-questions] Problem with Firefox internal PDF viewer and custom 
embedded fonts

Hi All,

We have been using iTextSharp for a while and recently ran into an issue with 
the new internal PDF viewer in Firefox 22 and 23 (we think it goes back to v19 
but don't have those versions to verify). If you open the attached iText 
generated PDF file in Firefox with its internal viewer, you will find spaces in 
the location where the 'g' and 'q' characters are supposed to be. All other 
viewers we have checked display the text correctly (IE, Chrome, Adobe). If we 
use Adobe's Acrobat Professional to generate the PDF, it works fine in Firefox.

The problem is in some way related to the custom fonts we are trying to embed 
in the document. We have 6 different custom fonts we use, but only two of them 
have the problem of missing characters.

I've also attached the working Acrobat generated document to compare against. 
Looking for some help to identify what we need to do to generate the document 
correctly for it to work with Firefox.

Thanks very much in advance!

Yusuf Poonawala

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