Hello again Aleja, Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html
Leonardo Certuche On 11 March 2010 12:06, Maria Alejandra Piedra <[email protected]> wrote: > > Hello all! > > I would like to know if there is any way I could assign a SLA to a ticket > internally. > For example, I am the coordinator for the IT technical support, and would > like to add SLA's to tickets, but I don't want to give my customers the > power to do so, because it can come and bite me in the you know what. > So I want to assign them myself, so my team is more efficient but my > customers don't have a part in this. > > Thanks and regards! > Maria Alejandra Piedra > > > > > > > > ------------------------------ > Hotmail: Trusted email with powerful SPAM protection. Sign up > now.<http://clk.atdmt.com/GBL/go/201469227/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
