Hello Aleja, Maybe you forgot to associate customer to services at / index.pl?Action=AdminCustomerUserService?
Leonardo Certuche On 11 March 2010 15:35, Maria Alejandra Piedra <[email protected]> wrote: > > Hey there! It's me again > > Ok everything is perfect! I know how to do it, but now the Service and SLA > lists are not showing for me to assign it. > I configured the Service part in the Sysconfig area, specifically the > Ticket::Service > to be enabled. > > Am I missing something? > > Cheers! > Maria Alejandra Piedra > > ------------------------------ > From: [email protected] > Date: Thu, 11 Mar 2010 12:14:50 -0500 > To: [email protected] > Subject: Re: [itsm] Internal SLA's > > > Hello again Aleja, > > Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html > > Leonardo Certuche > > > On 11 March 2010 12:06, Maria Alejandra Piedra <[email protected]>wrote: > > > Hello all! > > I would like to know if there is any way I could assign a SLA to a ticket > internally. > For example, I am the coordinator for the IT technical support, and would > like to add SLA's to tickets, but I don't want to give my customers the > power to do so, because it can come and bite me in the you know what. > So I want to assign them myself, so my team is more efficient but my > customers don't have a part in this. > > Thanks and regards! > Maria Alejandra Piedra > > > > > > > > ------------------------------ > Hotmail: Trusted email with powerful SPAM protection. Sign up > now.<http://clk.atdmt.com/GBL/go/201469227/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Hotmail: Free, trusted and rich email service. Get it > now.<http://clk.atdmt.com/GBL/go/201469228/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
