She's not using any assistive technology what so ever? If that's the case, she may have a bad installation, or she may possibly have a virus or spyware getting in the way of this file opening.
You may want to try running a virus or spyware detection tool, and try running a registry cleaner. I happen to know that there's a really good one called Reg Scrub XP for XP users, and Reg Clean for computers running Windows 95 to 2000 on the JFW Lite website. Not sure if David has it on his. That might be the answer to her problem right there, her registry might be clogged up with tons of stuff. Try those things I've said above, and see what happens. Victor --~--~---------~--~----~------------~-------~--~----~ Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list%40googlegroups.com/ In order to contact the management team simply fill out the following form found at: http://www.jaws-users.com/contact.php You received this message because you are subscribed to the Google Groups "JAWS Users List" group. To post to this group, send email to jaws-users-list@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/jaws-users-list?hl=en -~----------~----~----~----~------~----~------~--~---