Also, she might want to give Advanced Windows Care a try. You can get this from www.iobit.com. For the free one, download the personal edition. Hope that helps. On Sun, 11 Feb 2007 21:45:57 -0500, "Victor Gouveia" <[EMAIL PROTECTED]> said: > > She's not using any assistive technology what so ever? > > If that's the case, she may have a bad installation, or she may possibly > have a virus or spyware getting in the way of this file opening. > > You may want to try running a virus or spyware detection tool, and try > running a registry cleaner. > > I happen to know that there's a really good one called Reg Scrub XP for > XP > users, and Reg Clean for computers running Windows 95 to 2000 on the JFW > Lite website. Not sure if David has it on his. > > That might be the answer to her problem right there, her registry might > be > clogged up with tons of stuff. > > Try those things I've said above, and see what happens. > > Victor > > > > Christopher Hallsworth Skype name chrishallsworth7266
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