Thanks for your suggestion, Brian. I installed "Complete Internet Repair" and ran the specific option to fix Windows update. Sadly, it hasn't solved the problem. My tech guy tried for more than an hour to fix it, but in the end he gave up and escalated my request. My online reading is suggesting something about a corrupted file being the possible culprit, but I'm in no way qualified to look into it.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Brian Zolo Sent: Tuesday, February 27, 2018 7:11 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Hi, Adrian, Brian Zolo here in Gahanna, Ohio. I've been quite successful with update issue resolution as well as solving other internet issues by downloading a program called complete internet repair and it's quite accessible with jaws. It's certainly worth checking out. Let me know if I can be of further assistance. I'm also using windows 7 right now. I'll eventually be upgrading to windows ten but will probably end up getting a new laptop as my experience at work with windows ten has shown me that there's far less problems with the caviat that I'm having to use a proprietary version of windows ten developed for the Department of Defense. I've just found that there isn't enough attention paid to sound and video drivers when the department of defense just upgrades machines from windows 7 to windows ten. That's my $0.02 worth, grin! My windows 7 lapotp here is an HP Zbook z17 which is a business laptop but I'm far more able to do driver updates successfully with Dell as once you have your dell service tag you can then just go to support.dell.com and put in your service tag and the operating system you're using and get any drivers you need. The HP support application s somewhat useable but not nearly as user friendly as Dell. Take care and let me know if I can assist further. bZ! -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Tuesday, February 27, 2018 2:51 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. The first time Windows update failed to install, I had to hire someone who knew what he was doing to manually install the update. I'd first contacted MS Accessibility. After an hour, they gave up and escalated. However, I didn't get any follow-up until this past Sunday, more than a month later. By then, the initial failure had been resolved. However, it's just happened again. I haven't decided what to do. In the past, MS Accessibility was going to solve another problem by reinstalling windows, which seemed to me much to dramatic. In that case, too, I turned instead to an expert who made the fix without trauma to my system, although some to my bank account. I wish I had more confidence in MS Accessibility. For certain relatively minor things, I'm guessing they're fine, but for anything complex, you really need to monitor what they're up to. In addition, letting a month elapse before acting on an escalated matter, especially when security is involved, was unconscionable. The short answer is that I have no idea how to solve this recurring Windows update failure by myself. If someone on this list does, we'd owe them a free subscription!! -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 1:30 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Me too! How have you resolved this issue? -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Tuesday, February 27, 2018 1:10 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. I don't know if it's related, but I'm now routinely having trouble installing Windows updates on my Win7 machine. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 1:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. I did call them, and we have no resolution just yet. They are saying the issue is due to Windows updates not being installed. I'm investigating this now, but wanted to reach out to the list to see if anyone had other ideas. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Tuesday, February 27, 2018 12:54 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Mike, I take it you mean you're trying to install this JAWS file. If you're able to call VFO tech support, I'm guessing it would be your best bet. -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike Mote Sent: Tuesday, February 27, 2018 12:03 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. Good afternoon all! I am writing because I am encountering an odd issue when trying to load JAWS 18 onto a Windows 7 operating system. When I click on the J18.0.4534 executeable, it begins the process. At the 46 percent mark, an error message appears saying the following JAWS Set-up package error, The JAWS set-up package could not install the required component RunTimeJAWS. The process will now exit. I'm looking for help with this issue. Any ideas would be helpful. Many thanks! Mike Mote Manager of Accessibility and Workforce Development, Human Resources IFB Solutions Our Vision is Working - see more at <http://www.ifbsolutions.org/> www.ifbsolutions.org Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org Work Phone (336) 245-5650 Mobile Phone (336) 793-6006 Shipping: 7730 North Point Dr Winston-Salem, NC 27106 *Large font facilitates reading for people with low vision For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
