Maria, I encountered this .net framework problem some time ago when trying to install JAWS. An FS (now VFO) rep explained that JAWS relies on an old version of this framework because certain braille and other devices that pair with JAWS couldn't handle the current version. I could never get any kind of reconciliation, but somehow the problem went away in later installations. I'm sorry you're encountering it now. I'm not sure this is helpful, but maybe it's something you can mention to whomever tries to help you.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Maria Campbell Sent: Tuesday, February 27, 2018 5:38 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. I may have to end up calling the disability line about my microsoft.net framework issue with the latest build and my w10 machine. I hope things won't go as badly. Maria Campbell lucky1i...@gmail.com "Preach the Gospel, and when necessary use words!" --St. Francis On 2/27/2018 5:35 PM, Maria Campbell wrote: > Scary and very disheartening. > > > Maria Campbell > lucky1i...@gmail.com > > "Preach the Gospel, and when necessary use words!" > --St. Francis > > On 2/27/2018 5:33 PM, T. Civitello wrote: >> Be happy that the so called software engineer didn't do a repair on >> Windows. My Windows 7 Update was stuck and they spent a couples hours >> fooling around inside the computer and finally escalated it to and >> engineer who spent most of two days fooling around while I sat and >> listened to Jaws telling me what was going on. He finally got the >> repair and Windows update working but he messed up a lot of other >> things, can't remember all of them. I finally hired someone to wipe >> the hard drive and re-install Windows 7. Things have been pretty good >> for several months now except for problems with IE 11 which I believe >> are caused by Jaws 18, I am running the same IE and Jaws on a Win 10 >> pc and things are much smoother there . Tom >> >> -----Original Message----- From: Adrian Spratt >> Sent: Tuesday, February 27, 2018 11:51 AM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 >> machine. >> >> The first time Windows update failed to install, I had to hire >> someone who knew what he was doing to manually install the update. >> I'd first contacted MS Accessibility. After an hour, they gave up and >> escalated. However, I didn't get any follow-up until this past >> Sunday, more than a month later. By then, the initial failure had >> been resolved. However, it's just happened again. I haven't decided >> what to do. In the past, MS Accessibility was going to solve another >> problem by reinstalling windows, which seemed to me much to dramatic. >> In that case, too, I turned instead to an expert who made the fix >> without trauma to my system, although some to my bank account. >> >> I wish I had more confidence in MS Accessibility. For certain >> relatively minor things, I'm guessing they're fine, but for anything >> complex, you really need to monitor what they're up to. In addition, >> letting a month elapse before acting on an escalated matter, >> especially when security is involved, was unconscionable. >> >> The short answer is that I have no idea how to solve this recurring >> Windows update failure by myself. If someone on this list does, we'd >> owe them a free subscription!! >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] >> On Behalf Of Mike Mote >> Sent: Tuesday, February 27, 2018 1:30 PM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 >> machine. >> >> Me too! How have you resolved this issue? >> >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] >> On Behalf Of Adrian Spratt >> Sent: Tuesday, February 27, 2018 1:10 PM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 >> machine. >> >> I don't know if it's related, but I'm now routinely having trouble >> installing Windows updates on my Win7 machine. >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] >> On Behalf Of Mike Mote >> Sent: Tuesday, February 27, 2018 1:03 PM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 >> machine. >> >> I did call them, and we have no resolution just yet. They are saying >> the issue is due to Windows updates not being installed. I'm >> investigating this now, but wanted to reach out to the list to see if >> anyone had other ideas. >> >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] >> On Behalf Of Adrian Spratt >> Sent: Tuesday, February 27, 2018 12:54 PM >> To: jaws-users-list@jaws-users.com >> Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 >> machine. >> >> Mike, I take it you mean you're trying to install this JAWS file. If >> you're able to call VFO tech support, I'm guessing it would be your >> best bet. >> >> -----Original Message----- >> From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] >> On Behalf Of Mike Mote >> Sent: Tuesday, February 27, 2018 12:03 PM >> To: jaws-users-list@jaws-users.com >> Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine. >> >> Good afternoon all! >> >> I am writing because I am encountering an odd issue when trying to >> load JAWS >> 18 onto a Windows 7 operating system. >> >> When I click on the J18.0.4534 executeable, it begins the process. At >> the >> 46 percent mark, an error message appears saying the following >> >> JAWS Set-up package error, The JAWS set-up package could not install >> the required component RunTimeJAWS. The process will now exit. >> >> I'm looking for help with this issue. Any ideas would be helpful. >> Many thanks! >> >> >> >> >> >> Mike Mote >> >> Manager of Accessibility and Workforce Development, Human Resources >> >> IFB Solutions >> >> Our Vision is Working - see more at <http://www.ifbsolutions.org/> >> www.ifbsolutions.org >> >> Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org >> >> Work Phone (336) 245-5650 >> >> Mobile Phone (336) 793-6006 >> >> Shipping: 7730 North Point Dr >> >> Winston-Salem, NC 27106 >> >> >> >> *Large font facilitates reading for people with low vision >> >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
