Be happy that the so called software engineer didn't do a repair on Windows.
My Windows 7 Update was stuck and they spent a couples hours fooling around
inside the computer and finally escalated it to and engineer who spent most
of two days fooling around while I sat and listened to Jaws telling me what
was going on. He finally got the repair and Windows update working but he
messed up a lot of other things, can't remember all of them. I finally hired
someone to wipe the hard drive and re-install Windows 7. Things have been
pretty good for several months now except for problems with IE 11 which I
believe are caused by Jaws 18, I am running the same IE and Jaws on a Win 10
pc and things are much smoother there . Tom
-----Original Message-----
From: Adrian Spratt
Sent: Tuesday, February 27, 2018 11:51 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
The first time Windows update failed to install, I had to hire someone who
knew what he was doing to manually install the update. I'd first contacted
MS Accessibility. After an hour, they gave up and escalated. However, I
didn't get any follow-up until this past Sunday, more than a month later. By
then, the initial failure had been resolved. However, it's just happened
again. I haven't decided what to do. In the past, MS Accessibility was going
to solve another problem by reinstalling windows, which seemed to me much to
dramatic. In that case, too, I turned instead to an expert who made the fix
without trauma to my system, although some to my bank account.
I wish I had more confidence in MS Accessibility. For certain relatively
minor things, I'm guessing they're fine, but for anything complex, you
really need to monitor what they're up to. In addition, letting a month
elapse before acting on an escalated matter, especially when security is
involved, was unconscionable.
The short answer is that I have no idea how to solve this recurring Windows
update failure by myself. If someone on this list does, we'd owe them a free
subscription!!
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:30 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
Me too! How have you resolved this issue?
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 1:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
I don't know if it's related, but I'm now routinely having trouble
installing Windows updates on my Win7 machine.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 1:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
I did call them, and we have no resolution just yet. They are saying the
issue is due to Windows updates not being installed. I'm investigating this
now, but wanted to reach out to the list to see if anyone had other ideas.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Tuesday, February 27, 2018 12:54 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
Mike, I take it you mean you're trying to install this JAWS file. If you're
able to call VFO tech support, I'm guessing it would be your best bet.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike Mote
Sent: Tuesday, February 27, 2018 12:03 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem installing JAWS 18 on a Windows 7 machine.
Good afternoon all!
I am writing because I am encountering an odd issue when trying to load JAWS
18 onto a Windows 7 operating system.
When I click on the J18.0.4534 executeable, it begins the process. At the
46 percent mark, an error message appears saying the following
JAWS Set-up package error, The JAWS set-up package could not install the
required component RunTimeJAWS. The process will now exit.
I'm looking for help with this issue. Any ideas would be helpful. Many
thanks!
Mike Mote
Manager of Accessibility and Workforce Development, Human Resources
IFB Solutions
Our Vision is Working - see more at <http://www.ifbsolutions.org/>
www.ifbsolutions.org
Email <mailto:mm...@ifbsolutions.org> mm...@ifbsolutions.org
Work Phone (336) 245-5650
Mobile Phone (336) 793-6006
Shipping: 7730 North Point Dr
Winston-Salem, NC 27106
*Large font facilitates reading for people with low vision
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For answers to frequently asked questions about this list visit:
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