David! I had discovered that I stayed in OE to work the insert s that you mentioned, so I went down to highlighted, but it has changed nothing. I will say that I have fixed another problem by accident, and that was that Jaws was only reading the first couple of paras of the email and then stopped. I went to tools--options--read, and the only thing that I could think of changing was "read in plain text" which I changed to "read in html", and VOILA ! when I came back to the message list, they were being read in their entirety. I must admit that Jaws has got a little carried away with itself as it is now reading portions of the message twice, but at least it is reading. I still cannot convince Jaws that I don't want it to read the menu or tool bar or whatever it is reading, but that is a minor problem with which I can put up.
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