Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back.
I just remembered something. When I first started installing openbook, I heard the word error. However, the install continued perfectly. When I open openbook, everything is here as it should be. I can also turn on the Pearl light. I tried several USB ports on my laptop and different Workflow options. The laptop still froze. I had to use alt F4 to leave the program. Steve, I was looking around to see if there is an option to hear all of the access keys as you move through the menus as there was in past Openbooks. Have you seen this. I pointed out to the tech that my Toshiba operates perfectly with Jaws. Thanks again, Russ -----Original Message----- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, August 20, 2010 12:39 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Pearl not scanning Russ, Yes, I have the Perl but it ran fine. When you said you set up the process successfully, did you go to the Advanced section of Openbook, open Devices and select Perl as your scan source? Steve ----- Original Message ----- From: "Russ Hubley" <hubbor...@comcast.net> To: "Jaws Users List" <jaws-users-list@jaws-users.com> Sent: Thursday, August 19, 2010 6:51 PM Subject: [JAWS-Users] Pearl not scanning > Hi everyone, > > > > I have successfully gone through the entire process to install my Pearol. > When I open Openbook and use the Workflow to run a scan, Jaws says, > Leaving > menus. At this point Openbook freezes and nothing happens. > > > > Has anyone who has purchased a new Pearl had this problem, and if so do > you > have a solution. I am not a computer geek. > > > > I would appreciate any advice you might have. > > > > I have already e-mailed FS. > > > > Thank you, > > Russ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
