Hi everyone,
I tried everything before finally deciding to post this note so that other
people with 64 bit systems won't get into the same mess I did.
Apparently, for 32 bit users, the latest patch works just fine. But it
doesn't for 64 bit people, or at least it didn't for me. Please see details
below.
1. Tried automated download and received a message:
"DOWNLOAD ERROR. Cannot install the Jaws Patch. Recommend perform a repair
and try again. Okay."
2. Went to the site and downloaded an entire new Jaws 12. Received the
same message.
3. Uninstalled Jaws and re-installed from my original disk. Did not receive
a warning but the system wouldn't work at all.
Couldn't open e-mail messages.
Couldn't read documents. All cursors locked in position and not moveable.
4. THE FINAL SOLUTION! Got this idea from David
Ferrin. Performed a System Restore and took the time back a couple of days
before the problem event.
Jaws went back to normal operation but started pestering me every time about
downloading the latest updates. Finally, checked the box indicating I don't
want to be notified of any updates.
5. Reported the problem in detail to Freedom Scientific in an e-mail
message.
I received the automated confirmation so I know that the message was
received.
CONCLUSION: It appears that Freedom fixed the issues with the 32 bit
version but there is still a problem with the 64 bit patch.
JOHN AND LINDA JUSTICE
WITH GUIDE DOGS JAKE AND ZACHARY
PERSONAL E-MAIL: john_just...@verizon.net
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