Hi Michael, Yes, but make sure that you have the proper drivers for the video. You may need to get them from the manufacturer's website. HTH, Rick Justice ----- Original Message ----- From: "Michael Hansen" <amt...@gmail.com> To: <jaws-users-list@jaws-users.com> Sent: Tuesday, June 21, 2011 2:42 PM Subject: Re: [JAWS-Users] JAWS 12 Video/Control Backspace Problem,Sony VAIO Laptop
So the way to fix this is to uninstall the video drivers and reinstall them, then run the Video Intercept? Thanks. On 6/21/11, Paul Shallbetter <panglo...@charter.net> wrote: > I am experiencing the same problem. I discovered the root cause when I > attempted to run the Video Intercept setup program and it failed. > > It turns out that I need to reload all the video drivers before I can > reinstall the video intercept. > > The problem is maddening. > > Paul > --- > ----- Original Message ----- > From: "Jorge Paez" <computertechjorgep...@gmail.com> > To: <jaws-users-list@jaws-users.com> > Sent: Tuesday, June 21, 2011 1:05 PM > Subject: Re: [JAWS-Users] JAWS 12 Video/Control Backspace Problem,Sony > VAIO > Laptop > > > That's interesting. > I also have Intel ® HD audio/video/graphic drivers and never had an issue. > > Are you sure its not something with the video intercept manager? > > > On Jun 21, 2011, at 1:24 PM, Michael Hansen wrote: > >> Hello everyone, >> >> I am using JAWS 12.0.1161 on a Sony Vaio VPCS131 laptop running >> Windows 7 64-bit. When I press control backspace to delete a word, I >> get no feedback from JAWS. >> This has been an ongoing problem since I got the laptop in January. I >> decided to call FS today to see if they could help, and was informed >> that the problem was likely due to the integrated graphics hardware on >> my computer. I have an Intel HD Graphics card, and the latest drivers >> are installed. I have tried disabling the Intel HD Graphics driver >> and doing a repair on JAWS, and the problem still exists. I also have >> NVIDIA graphics software on my computer, but uninstalling that did no >> good. >> >> Does anyone have any suggestions as to what I might do to fix this >> problem, or am I esencially out of luck? >> >> Thanks, >> Michael >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
