Another, fully-functional and free, screen-reader to have is NVDA -
www.nvda-project.org
.
-
----- Original Message -----
From: "Joseph FreeTech" <joseph.freet...@gmail.com>
To: <jaws-users-list@jaws-users.com>
Sent: Tuesday, September 17, 2013 9:34 PM
Subject: Re: [JAWS-Users] Ongoing problem with Outlook 2007 using
Jaws14or 15beta
Actually, I realize it takes time to learn a new screenreader, but my
suggestion was simply to install the different screenreader as a
backup when
Jaws crashes, as well as a second opinion ?when something like this
happens.
I've had a version of Window Eyes on my computers for a number of
years, and
I still would not call myself a proficient user since I only use it
when
Jaws acts up. For example, if the characters on the screen within the
Outlook message are all normal, but jaws is reading them funky, if you
unload jaws and load WinEyes, you might discover that WinEyes is
reading the
screen properly, which means all on the screen is just fine, its just
that
Jaws is having a problem reading the screen. This makes for a powerful
argument when it comes to talking to tech support and they want to
blame
your computer is at fault. The only commands you need to learn are
your
hotkey, down arrow (to read through message), and Alt F4 to close
Outlook.
These are not screenreader commands so you shouldn't have any problems
with
these basic Windows commands.
Joseph
----- Original Message -----
From: "Greg Washington" <gregw...@comcast.net>
To: <jaws-users-list@jaws-users.com>
Sent: Tuesday, September 17, 2013 1:21 PM
Subject: Re: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws
14or
15beta
Joseph,
Trying another screen reader is a good suggestion if I decide to take
on the
challenge of learning another screen reader. And actually Bryan
Carver the
head of FS support has taken on this issue and has sought help from
his
staff in solving it but no luck. FS is sure it's a windows or another
issue
with my computer and not a Jaws issue unless other Jaws users can
contact Fs
who are having the same problem to give Fs more info to go on. And I
will
see how reading all emails in plain text works.
Greg
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com]
On
Behalf Of Joseph FreeTech
Sent: Tuesday, September 17, 2013 2:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws
14 or
15beta
Hi Greg,
This definitely sounds like a Jaws14 problem. You should have asked
the FS
technician if he could escalate the problem. this would result in a
second
tier software tech giving you a phone call and taking a look for
himself.
I don't know if this is allowed here or not, but I suggest trying
another
screenreader which supports Outlook. I have both Jaws and WinEyes
installed,
and like I stated yesterday, when Jaws crashes, I have a backup to
help me
try to figure out why jaws failed. At the very least you can do what
I do
and show the FS techs that Window eyes can read the screen just fine,
which
supports the belief that it is most likely Jaws struggling to read the
page.
For now, try setting Outlook 2007 to read pages as plain text with
links
rather than HTML. This is actually a little safer also as HTML code
within
an email message can be designed to be loaded with a virus.
Joseph
----- Original Message -----
From: "Greg Washington" <gregw...@comcast.net>
To: <jaws-users-list@jaws-users.com>
Sent: Tuesday, September 17, 2013 11:28 AM
Subject: [JAWS-Users] Ongoing problem with Outlook 2007 using Jaws 14
or
15beta
I am trying to identify why Outlook 2007 on my Windows 7 64 bit
Toshiba
notebook computer does not work properly with either Jaws 14 or Jaws
15
beta. I have spoken to both Fs tech support and Microsoft
accessibility
support without any success. The problem is that when I open Outlook
2007
in Jaws 14 or 15 beta Jaws will read emails properly for a while, 3 to
5
minutes or so. However at some point Jaws stops reading emails that
are in
html format. Jaws presents them in a strange format with many garbled
text
and the html commands such as t to move to tables and h to move to
headings
do not work. Instead the letter t or h will appear in the body of the
email. And the cursor key (+ on the numpad) says pc cursor rather
than
virtual pc cursor which it says when Jaws is working properly when
reading
open html emails. If I close Outlook and reopen it Jaws will work
properly
again for a few minutes and then revert to not displaying html emails
correctly.
Fs tech support has been unable to duplicate this problem on their
computers
and have received no reports from other Jaws users with my problem.
FS had
me completely uninstall Jaws 14 and do a clean reinstall but that did
not
eliminate the problem. they also checked all my Jaws 14 settings and
they
seem to be working properly.
Microsoft support says it must be a Fs issue since my Outlook 2007
installation looks fine to them. They checked all my settings for
Outlook
2007 and nothing they did eliminated the problem. I also ran the
Office
diagnostic from the Outlook 2007 help menu and it found no problems
with my
Outlook 2007 program.
So I am wondering what could be happening on my system to cause this
to
happen. Any suggestions would be appreciated.
Thanks,
Greg Washington
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