This might sound like a dumb question but have you checked to be sure that
the mousepad has not been activated if it is a laptop? When I took my
laptop for repair it came back with the mousepad on and I could no longer
access the normal ways to turn it off. I had to take it back so they could
fix whatever setting controlled the
Windows Mobility Center which is how I turn the mousepad on and off.
The symptoms you describe sound like what happens to me when the mousepad is
turned on.
Just a thought.
Sherrie Gosling
-----Original Message-----
From: wayne smith
Sent: Monday, March 23, 2015 10:03 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Geek Squad and jumping JAWS
I just had the computer in to the Geek Squad for exactly that. They were
supposed to clean it up. I'll take it back for another check but I wondered
if they may have done something in updating or cleaning that messed up JAWS.
Wayne
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Michael Capelle
Sent: Monday, March 23, 2015 05:55 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Geek Squad and jumping JAWS
this s ounds like a possible trojan, have you checked for spyware?
----- Original Message -----
From: "wayne smith" <waynesoundsm...@earthlink.net>
To: <jaws-users-list@jaws-users.com>
Sent: Monday, March 23, 2015 5:44 PM
Subject: [JAWS-Users] Geek Squad and jumping JAWS
Hello-
I just took my computer to Geek Squad for a tune-up and cleanup. I have
done it several times in the past. This time I am running into several
problems. When I have different Word docs open or I am writing an email
using Outlook 2007 JAWS appears to jump to other Windows without warning.
For example, I was writing an email and the focus kept jumping to things
like the Desktop, time and date or battery check and I had to alt tab back
to my email multiple times and its happening as I write this. The same
thing happens when I am working in a MS Word doc. Any thoughts on how to
get back my JAWS stability? I have JAWS 14 and Windows 7
Also, I went on the web and to my bank. When I tried to log in the bank
gave me a notice that it did not recognize my computer and I had to go
through a security process to get the recognition back. I never had these
problems before with Geek Squad but I noticed that the people are new and
not as sharp as the old ones who suddenly disappeared.
Thanks in advance,
Wayne
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