I most assuredly will let FS know I have been having this problem, as I
intend to spend some money with them late this year. I won't forget. Thanks.
GIFT (God is forever true),
Carolyn
----- Original Message -----
From: "Annette Carr" <amca...@verizon.net>
To: <jaws-users-list@jaws-users.com>
Sent: Tuesday, May 05, 2015 12:09 PM
Subject: Re: [JAWS-Users] Jaws 16 frequently goes silent
Carolyn,
Yes, I at first thought it was me, and then the keyboard, but it has been
happening on 3 out of 4 different computers at work, and never on my
personal computer. Please report your problem to FS. They say that
because
no one else has reported the problem to them, it is not a JAWS problem.
Annette
.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Carolyn Arnold
Sent: Tuesday, May 05, 2015 10:59 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Jaws 16 frequently goes silent
Annette, I have had the space problem too, thought it was my age and hands
not doing what they were supposed to be doing, even got another keyboard.
So, at least you are reassuring about that issue.
GIFT (God is forever true),
Carolyn
----- Original Message -----
From: "Annette Carr" <amca...@verizon.net>
To: <jaws-users-list@jaws-users.com>
Sent: Tuesday, May 05, 2015 9:52 AM
Subject: Re: [JAWS-Users] Jaws 16 frequently goes silent
Yes, I am seeing similar issues. It seems like the computer is hanging
up,
so JAWS does not speak, and I can't switch to another open application.
The
silences range from 3 seconds to 34 seconds today.
I am continuing to have random occurrences of spaces missing from e-mail
replies that I create, and random 1-3 letters will be missing from what I
am
typing in the body of Outlook messages and in Word Documents.
I've got an open ticket with FS regarding all of this. The problems were
happening with JAWS14 and FS said that I had to update to JAWS 16. After
battling my employer over this, JAWS16 was installed and the problems
still
existed. Went back to FS and was told that I had to install the next
update
and the problem would go away. I have since installed the last 2
updates,
with absolute no improvement. I am trying to schedule a phone conference
between FS and my IT department, but it is like herding cats.
Annette
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kimber Gardner
Sent: Tuesday, May 05, 2015 7:49 AM
To: jaws-users-list
Subject: [JAWS-Users] Jaws 16 frequently goes silent
Recently I began consistently using jaws 16 and I'm seeing some odd
behavior
which I wonder if anyone can confirm.
During remote sessions using VPN, jaws 16 frequently goes absolutely
silent
for minutes at a time. Occasionally speech will return if I wait long
enough, but often I have to reboot the computer before I am able to
regain
speech.
This same behavior would sometimes occur with older versions of jaws
(prior
to jaws 15), but then it seemed to be fixed.
I work from home several days a week, signed on to my desktop at work and
these frequent silences are very disruptive, not to mention the reboots.
Has
anyone else seen this behavior with jaws 16? I intended to report it to
FS,
but I'm not sure even how to explain it since it seems to happen randomly
without regard to what application I may be using at the time.
Thanks,
Kim
--
Kimberly
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