I have the latest JAWS and have Windows 8.1.

 

This problem only started a couple of days ago and nothing had been
installed or deleted from the computer. The hot key had been working just
fine.

 

I had been on a website and I was trying to purchase something and it wasn't
working too well so I turned off JAWS with the insert+F4 and when I went to
use Control+Alt+j it wouldn't work. I did wait for several seconds and
nothing happened. I tried using the hot key again a few times and nothing.

 

I went to see if the hot key was still there and it's there. I've turned off
the computer and also restarted it but the hot key still doesn't work. If I
try to delete the hot key and re-enter it, for some reason I'm taken off the
JAWS screen and taken to the Desktop and I have to go back to JAWS in the
taskbar and no matter if I try and re-enter the hot key again, it still
takes me to the Desktop.

 

Does anyone have any suggestions for me please?

 

Thank you,

Melissa

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