Hi folks! I have a client who is having an issue with his mouse skipping around the screen. He is using JAWS and Magic on his computer. He tells me that one day his machine will behave as normal. Then, the next day, he will encounter major skipping problems, where the cursor will scroll from the top to the bottom, and skip around the window he happens to be working in, whether it be a PDF, an email or IE. This happens when he tries to use JAWS navigation keys or Magic commands. As you can imagine, this is very frustrating for him. I am not sure that this can be blamed on JAWS. I will say that sometimes, the company that he works for likes to lay the blame on his assistive technology. Be that as it may, I've never encountered anything like this before, and I wondered if anyone out there has, using JAWS, Magic or both.
I know that his computer has a touchpad, and he is also using an external mouse. He has tried both a wireless mouse, and a wired one. He tells me that the touchpad is not disabled, even though he is using the external mouse. This raises a red flag for me. I wonder if this could be the root of the problem. He is using a magic keyboard, so his hands are not using the laptop keyboard. This would rule out him accidentally bumping the touchpad, causing the cursor to move without him meaning to make it move. I would be interested in anyone's feedback. Many thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20140710/59995950/attachment.html> _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
