Hi Russell, I recently had the same thing happened. It turned out to be a internet soft phone package called Ipblue that had been loaded on my windows 7 64-bit computer. Once it was uninstalled, all went back to normal. So has anything new been installed recently? Good luck! Debby
Sent from Debby's iPad > On Jan 20, 2015, at 9:38 PM, Russell Solowoniuk via Jfw > <[email protected]> wrote: > > Hi everyone, > > At work I run Jaws 16, latest update and Windows 7. I use Adobe XI Pro as > well as Adobe Reader XI. A couple of weeks ago I began having problems > whenever I open a PDF document in either Adobe or Adobe Reader. What happens > is if I Alt tab away from the PDF document I am reading, everything locks up. > If I try to alt tab back to the document nothing happens. Jaws will still > speak but not enough to do anything. Sometime, if I press Alt F4 a few times, > I will be able to get control of my system back. The trick seems to be > closing the PDF document, but this isn’t easy to do as Jaws gives me no > feedback as to where I am. I tried pressing CTRL + Alt + Delete and then Alt > T to open the Task manager. It takes quite a while, but it will finally open, > but I cannot move around to find the PDF document and end the task. Jaws will > read the first item in the task manager, but as soon as I press the down > arrow everything freezes up again. This is very frustrating as I work with a > lot of PDF files and need to alt tab back and forth between the PDF and our > database. The strange thing is if I press Shift F10 to bring up the Windows > list, and switch between programs this way, it works fine. It seems that the > alt tab keystroke, for some reason, causes my system to crash. > > Has anyone else experienced anything remotely similar to this? If so, is > there a fix? > > I called FS Tech support and, at first was told that there were issues with > Adobe XI, but then the person I was talking to seemed to change her mind and > tried everything she could to prove that it wasn’t a Jaws issue. I am not at > all impressed with FS tech support. If there is an issue with Jaws and Adobe > XI I’d like to know! > > Anyway, any ideas will be much appreciated. > > Thanks, > > Russell > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150121/df47e4c8/attachment.html> _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
