Does this occur without jaws running? Try using NVDA to troubleshoot.
Regards, Feliciano For tech tips and updates Like my Facebook page:
www.facebook.com/theblindman12vFollow me on Twitter:
Www.twitter.com/theblindman12vSent from the Super-iPhone
> On Jan 29, 2015, at 5:00 AM, Lisle, Ted (CHFS DMS) via Jfw
> <[email protected]> wrote:
>
> I know what you're talking about. I still run Adobe Reader 8. The other
> night I tried to open Word and Adobe to compare two copies of a document I'd
> converted. I won't' do that again anytime soon. Wonder what's afoot here.
> Whatever it is, it's not exclusive to XII.
>
> Ted
>
> -----Original Message-----
> From: Jfw [mailto:[email protected]] On Behalf Of Russell
> Solowoniuk via Jfw
> Sent: Tuesday, January 27, 2015 10:25 PM
> To: 'The Jaws for Windows support list.'
> Subject: RE: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing
>
> Hi again,
>
> Someone on this list earlier asked me what version of Java I was running. The
> version of Java I have at work is 7. I am still having the problem where if I
> am reading a PDF document either in Adobe XI Pro or Adobe Reader XI if I alt
> tab to another program my entire system hangs. I cannot do anything. Jaws is
> still running, but everything is super slow, and I can't alt tab or close a
> program or anything. I sometimes manage to accidentally close Adobe by
> continuously pressing alt tab then alt F4 until somehow I manage to close
> Adobe, and as soon as Adobe closes, everything works fine again.
>
> If anyone has any suggestions I would sure appreciate it. Should I uninstall
> Java?
>
> Thanks,
>
> Russell
>
> -----Original Message-----
> From: Russell Solowoniuk [mailto:[email protected]]
> Sent: Tuesday, January 20, 2015 7:39 PM
> To: [email protected]
> Subject: Jaws 16, Windows 7, Adobe XI Pro & Reader crashing
>
> Hi everyone,
>
> At work I run Jaws 16, latest update and Windows 7. I use Adobe XI Pro as
> well as Adobe Reader XI. A couple of weeks ago I began having problems
> whenever I open a PDF document in either Adobe or Adobe Reader. What happens
> is if I Alt tab away from the PDF document I am reading, everything locks up.
> If I try to alt tab back to the document nothing happens. Jaws will still
> speak but not enough to do anything. Sometime, if I press Alt F4 a few times,
> I will be able to get control of my system back. The trick seems to be
> closing the PDF document, but this isn’t easy to do as Jaws gives me no
> feedback as to where I am. I tried pressing CTRL + Alt + Delete and then Alt
> T to open the Task manager. It takes quite a while, but it will finally open,
> but I cannot move around to find the PDF document and end the task. Jaws will
> read the first item in the task manager, but as soon as I press the down
> arrow everything freezes up again. This is very frustrating as I work with a
> lot of PDF files and need to alt tab back and forth between the PDF and our
> database. The strange thing is if I press Shift F10 to bring up the Windows
> list, and switch between programs this way, it works fine. It seems that the
> alt tab keystroke, for some reason, causes my system to crash.
>
> Has anyone else experienced anything remotely similar to this? If so, is
> there a fix?
>
> I called FS Tech support and, at first was told that there were issues with
> Adobe XI, but then the person I was talking to seemed to change her mind and
> tried everything she could to prove that it wasn’t a Jaws issue. I am not at
> all impressed with FS tech support. If there is an issue with Jaws and Adobe
> XI I’d like to know!
>
> Anyway, any ideas will be much appreciated.
>
> Thanks,
>
> Russell
>
>
>
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