steven i call it being unorganised.
all people calling in with bugs should be sent to the same person at hj.
hj tech support is based on some crazy notation that one person can do it all
on the tec side.
could one imagen how tec support would be at microsoft if the person
responsible for word was also responsible for all other applications.
bill cameron
At 11:32 AM 2/5/99 -0800, you wrote:
>hmmm. well I'm sorry for being mad at you but I get really annoyed when
>someone from support tells me the bug has been fixed and to go to the
>software download page to download something that I already have on my hard
>disk and have installed. My original message I asked weather it would do
>any good to deliberately reproduce the bug to crash my computer, reboot,
>then forward the resulting .rpt file to support. Then they tell me they
>have a fix, and that I must go to this url to download it, which is simply
>not true, yet. That's what I call bad company practise!
>I can't for the life of me remember the name of the person who I got the
>email from, but when I do I promise I'll let you know!
>----------
>> From: Test Manager <[EMAIL PROTECTED]>
>> To: [EMAIL PROTECTED]
>> Subject: RE: did hj tell me a ly?
>> Date: Thursday, February 04, 1999 7:54 AM
>>
>>
>> Stephen
>>
>> I don't know who you corresponded with at Henter-Joyce but the problem
>with
>> the two deadly words is an Eloquence software Synthesizer problem not a
>JFW
>> problem. We have recently received an updated version of the Eloquence
>> Synthesizer and are in the process of testing it. It will be posted on
>our
>> web site shortly as soon as the testing is complete. The patch to go to
>> build 31 has nothing to do with this problem.
>>
>>
>> Test Manager
>> Henter-Joyce Inc.
>>
>> > -----Original Message-----
>> > From: [EMAIL PROTECTED]
>> > [mailto:[EMAIL PROTECTED]]On Behalf Of Stephen Lloyd
>> > Sent: Thursday, February 04, 1999 3:31 PM
>> > To: [EMAIL PROTECTED]
>> > Cc: [EMAIL PROTECTED]
>> > Subject:
>> >
>> >
>> > I wrote to [EMAIL PROTECTED] to find out if it would do any good to
>reproduce
>> > the bug by typing in the two deadly words, then forward the jfw.rpt
>file
>> > which was created, which I thought might help them track down the bug
>and
>> > fix it up quicker.
>> > They said the bug had been fixed in the 31patch which I downloaded on
>two
>> > february!
>> > I downloaded the patch, installed it, then rebooted my computer as it
>told
>> > me to,
>> > then after rebooting the computer, I then checked to see what version
>of
>> > jfw I had and sure enough it said I had 3.2.31, so that meant the patch
>> > obviously installed successfully.
>> > Then I tried typing in the two deadly words.
>> > crash! went windows.
>> > buzz! went the hard disk.
>> > ctrl-alt-delete! went my fingers.
>> > and, I'll send this to hj as well which should make em sit up and take
>> > notice!
>> >
>> > -
>> > Visit the jfw ml web page: http://yoyo.cc.monash.edu.au/~nallan/jfw
>> >
>>
>> -
>> Visit the jfw ml web page: http://yoyo.cc.monash.edu.au/~nallan/jfw
>-
>Visit the jfw ml web page: http://yoyo.cc.monash.edu.au/~nallan/jfw
-
Visit the jfw ml web page: http://yoyo.cc.monash.edu.au/~nallan/jfw
