the are addressing the issue. Please comply with their instructions,
post the results of following those instructions to us and them?
Thanks!
"Russell J. Thomas Jr." wrote:
>
> I have posted below the response of JAWS to his problem when I raised it
> with them. While I am not a technical expert, I don't believe they are
> dealing with the problem. It is important that this be resolved so that we
> can keep up with the same software being used by our sighted colleagues.
>
> Dear Mr. Thomas:
>
> If this error in Word 2000 only occurs when JAWS is running, may indicate
> that
> your PC is having conflicts with its video setup and the JAWS program. To
> confirm this, unload JAWS and test to see if the error occurs when JAWS
> isn't
> running. If the error does take place, you should contact Moicrosoft's
> technical support for help with their Word 2000 product. However, if the
> problem only occurs when JAWS is running, you should log on to the
> Henter-Joyce
> web site on the internet at
> <http://www.hj.com/TechSupport/JFWTS/JFWVideo/JFWVCCOM.htm>
> for a list of video cards that have been tested with JAWS. There may be some
> recommended setting there that you may try. If your card is not on the list,
> you may wish to change to another video driver, (AKA display adapter), to
> see if that helps. In particular, you should consider installing a 16-bit
> video driver for your video card, for they seem to work best with JAWS.
>
> _____________________________________________________________
> The following additional resources are available for technical support: fax
> us
> at (727) 803-8001, contact us directly at (727) 803-8600, and use
> option 1 for Resellers and On-Site technicians,
> option 2 for JAWS technical support,
> option 3 for JAWS voice mail,
> option 4 for MAGic technical support,
>
> or visit our web site at
> <http://www.hj.com/TechSupport/TechSupport.html>
> Thank you for choosing Henter-Joyce-We make computers talk!
> Dennis G. Godin
> Henter-Joyce Technical Support Specialist
> Technical Support Services
> Henter-Joyce, Inc.
> At 04:27 PM 8/17/99 -0400, you wrote:
> >
> >
> >-----Original Message-----
> >From: Russell J. Thomas Jr. [mailto:[EMAIL PROTECTED]]
> >Sent: Tuesday, August 17, 1999 4:13 PM
> >To: [EMAIL PROTECTED]
> >Subject: Error Message in Word 2000
> >
> >
> >Dear Henter_Joyce,
> > While working in Word 2000 for Windows 98, I keep getting an error
> >message listed as:
> >
> >"WINWORD CAUSED A GERNEAL PROTECTION FAULT IN MODULE GDI.EXE AT
> >01:0000591a..." and continues with all these numbers.
> >
> >Each time I page down the document, the error message pops up. Please let
> me
> >know as to how to fix this problem as soon as possible.
> >
> >
> >Russell J. Thomas Jr.
> >
>
> _____________________________________________________________
> Dennis G. Godin
> Henter-Joyce Technical Specialist
> Henter-Joyce, Inc.
> We Make Computers Talk
> Voice: (727) 803-8600
> Fax: (727) 803-8001
> Home Page: <http://www.hj.com/TechSupport/TechSupport.html>
> FTP Site: <ftp://ftp.hj.com>
> _____________________________________________________________
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
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Visit the jfw ml web page: http://jfw.cjb.net
