So, russell, did you try loading Word without JAWS and did you get the same
error?
It seems to me that the answer given you by Tech Support was quite proper.
I might also suggest the following: Someplace under your Windows directory,
there should be a file called Faultlog.txt. What I would do if I were you
is to find that file, pull it up and find that particular error. Then, I
would highlight all the text associated with that error, copy it to the
clipboard (Ctrl-C) and then go to the Microsoft support site and query the
knowledge base about that error message and see what they say. You would,
of course, paste it into the query in their form and then send it.
Hope this helps some.
----- Original Message -----
From: Russell J. Thomas Jr. <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, September 05, 1999 9:25 AM
Subject: JAWS AND WORD2000
>
>
> I have posted below the response of JAWS to his problem when I raised it
> with them. While I am not a technical expert, I don't believe they are
> dealing with the problem. It is important that this be resolved so that
we
> can keep up with the same software being used by our sighted colleagues.
>
> Dear Mr. Thomas:
>
> If this error in Word 2000 only occurs when JAWS is running, may indicate
> that
> your PC is having conflicts with its video setup and the JAWS program. To
> confirm this, unload JAWS and test to see if the error occurs when JAWS
> isn't
> running. If the error does take place, you should contact Moicrosoft's
> technical support for help with their Word 2000 product. However, if the
> problem only occurs when JAWS is running, you should log on to the
> Henter-Joyce
> web site on the internet at
> <http://www.hj.com/TechSupport/JFWTS/JFWVideo/JFWVCCOM.htm>
> for a list of video cards that have been tested with JAWS. There may be
some
> recommended setting there that you may try. If your card is not on the
list,
> you may wish to change to another video driver, (AKA display adapter), to
> see if that helps. In particular, you should consider installing a 16-bit
> video driver for your video card, for they seem to work best with JAWS.
>
> _____________________________________________________________
> The following additional resources are available for technical support:
fax
> us
> at (727) 803-8001, contact us directly at (727) 803-8600, and use
> option 1 for Resellers and On-Site technicians,
> option 2 for JAWS technical support,
> option 3 for JAWS voice mail,
> option 4 for MAGic technical support,
>
> or visit our web site at
> <http://www.hj.com/TechSupport/TechSupport.html>
> Thank you for choosing Henter-Joyce-We make computers talk!
> Dennis G. Godin
> Henter-Joyce Technical Support Specialist
> Technical Support Services
> Henter-Joyce, Inc.
> At 04:27 PM 8/17/99 -0400, you wrote:
> >
> >
> >-----Original Message-----
> >From: Russell J. Thomas Jr. [mailto:[EMAIL PROTECTED]]
> >Sent: Tuesday, August 17, 1999 4:13 PM
> >To: [EMAIL PROTECTED]
> >Subject: Error Message in Word 2000
> >
> >
> >Dear Henter_Joyce,
> > While working in Word 2000 for Windows 98, I keep getting an error
> >message listed as:
> >
> >"WINWORD CAUSED A GERNEAL PROTECTION FAULT IN MODULE GDI.EXE AT
> >01:0000591a..." and continues with all these numbers.
> >
> >Each time I page down the document, the error message pops up. Please let
> me
> >know as to how to fix this problem as soon as possible.
> >
> >
> >Russell J. Thomas Jr.
> >
>
>
>
> _____________________________________________________________
> Dennis G. Godin
> Henter-Joyce Technical Specialist
> Henter-Joyce, Inc.
> We Make Computers Talk
> Voice: (727) 803-8600
> Fax: (727) 803-8001
> Home Page: <http://www.hj.com/TechSupport/TechSupport.html>
> FTP Site: <ftp://ftp.hj.com>
> _____________________________________________________________
>
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
