On Mittwoch, 20. April 2016 15:49:12 CEST Agustin Benito (toscalix) wrote: > Hi, > > (long mail) > > I went through this same discussions a few years ago in openSUSE. Let > me outline my personal experience/point of view through that > experience. > > At some point, openSUSE was in crossroad and those involved in taking > action, including myself, were not able to agree on the diagnosis of > the situation. So it was impossible to agree in the next steps. > > In short, my take on that situation was: > > no data -> no common language -> no objective analysis -> no shared > diagnosis -> no alignment -> no improvement > > I took the decision to collect and analise data as a key input for > taking decisions. We worked with UID in combination with existing > download/page hits numbers to support answers to simple questions > first and more complex ones over time. > > Leaning from what happened to Canonical in a similar situation a > couple of years earlier, some requirements were established. The main > ones I remember were: > > - Transparency about: > > * How we were going to collect the data. > * What was going to be used for. > > - Publication of the process to collect the data and the mechanism to > disable it in your computer. > > - Publication of the analysis on regular basis. > > - Protect the raw data so it could not be used for any other purpose. > We applied measures to ensure that no identification was possible, > like linking UID to IP and geo info, in the line of what Kevin pointed > in a previous mail in this thread. > > Despite our efforts to implement a perfect process, trust on those > handling the information was a requirement for this action to succeed. > This is always going to be the case, right? > > I had to suffer strong criticism back then, even in public, specially > from relevant community members. Many did not trust me nor those > handling the info. Others simply did not understand the need and > potential impact that this measure would have for the project. Some > also feared that the project would start becoming "data driven" > instead of "people driven". > > The impact of the action has been huge. In my opinion, way bigger than > most think, specially at that time. > > What today is Tumbleweed, Leap.... would have been different, way > worse, without the learning process those involved back then in > openSUSE delivery went through as a consequence of this action. We > talked less and less about our personal experiences and impressions > and more and more about the interpretation of the data. A first and > necessary step towards reaching a common diagnosis. > > Over time, this action stopped being controversial. I think that now > the outcome of this action is seen within openSUSE as an asset. > > Fedora recently presented at FOSDEM similar analysis to the one done > by openSUSE. They even extended it and agreed on the potential impact > in the decision making process that this action will have in the > future of the project. > > KDE will be criticized too. Even some of our community members will > claim that our core principles are being violated. But in my opinion, > those criticisms are unfair, at least until the result of this action > is evaluated. The risk to screw it up is there, but risk is something > that can and should be managed. > > No doubt that privacy is a core value in Free Software. I assume it > and defend it. But understanding how our software is consumed and by > who, instead of pretending we know what users want and how they use > KDE, is essential to improve, to increase the value we provide to > them. > > In summary, to me back then, it was a matter of putting our users and > the project first, even before my personal values. It was a tough > decision but I would take it again. > > So my suggestion is: > > * Let's do our best to be transparent about our goals, process and output, > > * Let;s provide a simple way for those who think that collective > ignorance is an affordable side effect of privacy to not participate > on the data gathering, They have the right to think that way and we > should respect it. We should work hard to prove them wrong. We have no > spurious intentions. > > * Let's make sure we establish a trusted process and rely on trusted > people for this action. We already has proven in other areas that we > can trust ourselves when dealing with sensitive topics/info. > > * Let's assume we will be criticized for this. We will need to put > energy in explaining our intentions and motivations but that will > never be enough for some, even if we succeed. > > But let's also assume also that: > > * Ignorance is already hurting us. Again, no, we do not know what our > users want and how they consume our software. This ignorance has deep > consequences for the project. > > * Even if we share a vision, it will be impossible to align as a > community if we do not agree where we are. Speak the same language is > a requirement to reach a plausible diagnosis, a requirement to take > the right actions to accomplish the shared vision. Numbers are a key > part of the solution, not the problem. > > * It will take time, but if we improve as a consequence of this > action, those who do not trust today that privacy and science are > compatible, will at least understand that the sacrifice might be worth > it for most. This is a very positive outcome. > > So... > > please, leave your fears behind. Let's give such action a try. Let;s > bring some light. I think that KDE, as openSUSE back then, desperately > need it.
Sooooo much +1! Action has to be taken with utmost care, but it has to be taken. We cannot afford stumbling through the darkness for much longer. > Note: it would be very interesting to talk with Alberto Planas, the > person behind the openSUSE data analysis action, in order to better > understand the risks and how openSUSE deal with them today. Also to > better understand the potential benefits. Cool, we should get in touch with him. _______________________________________________ kde-community mailing list kde-community@kde.org https://mail.kde.org/mailman/listinfo/kde-community