On Thursday 07 February 2013 11:14:01 Frank Reininghaus wrote: > If you don't believe me, look at the crashes reported in January [2]. > All those which have DUPL, INVA, WAIT, DOWN, UNMA, DOWN, UPST, WORK, > BACK in the 'Resolution' column were not useful, but still required at > the very, very least a minute or two each to handle them. I once calculated it for our most often reported bug. It's a driver crash, nothing we could do about it. It has 133 duplicates. Workflow: * incoming mail in bugs mail folder * read backtrace * click the link * switch to browser * scroll down to duplicate field * enter kwin-intel * click submit (* curse because Thomas was faster)
With the "it interrupted the work" it takes about 1 to 2 minutes. That's an easy one as we don't have to look for the duplicate. So it's 266 minutes just for this one bug which is half a person day of work. Also spend a moment and look at the report. There is multiple times written that we don't want any further comments on the bug and that doesn't help anything. Still attachements, still duplicates. -- Martin Gräßlin
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