>Before I order my spruce I want to know if anyone has a name of a contact at Aircraft Spruce.
Good luck! I have had so many problems with Aircraft Spruce I will never order from them again unless they are the only place I can find what I need. The last run in I had with them was over some bolts that I ordered. I messed up and ordered the wrong grip length, (my fault), but I asked if I could send them back for a refund and they said of course as long as they were not used. I had ordered 3 different sizes lengths and the shortest one was way to long. I had only removed 1 bolt from the box that was the shortest length when I realized they were not going to work. I threw it back in the box and sent them back. After a week went by I called to find out why I had not received a credit to my account. They to me it had just went though today and was for half of what it should have been for because they said half of the bolts were missing. The only way I could prove that they were all there was the return shipping weight was the same as the initial shipping weight. After about 3 weeks of fighting I went to the president of the company Jim Irwin. He got It work out and I got my money back but I shouldn't have to run to the president every time the mess something up but apparently that is what it takes with Aircraft Spruce. I placed 4 orders so far this year and they have messed up 3 of them. Chris Theroux Gilbert, AZ
