Think about it. Their are only so many sources for KR speciality made parts. We could try to force one out of business. BUT, in the long run employees change jobs and service either improves or gets worse. The fact that you were given open access to the President of the company surprises the hell out of me. Six months from now things most probably won't seem as serious as they do now. How many complaints have you seen in these Krnetter messages. Next time you have a Spruce problem you know you have ready access to the President of the company. A most reassuring fact. You may not have this type of access with somebody else.
----- Original Message ----- From: <boeing757me...@aol.com> To: <kr...@mylist.net> Sent: Thursday, March 04, 2004 11:01 AM Subject: Re: KR>Spruce Order > >Before I order my spruce I want to know if anyone has a name of a contact at > Aircraft Spruce. > > Good luck! > > I have had so many problems with Aircraft Spruce I will never order from them > again unless they are the only place I can find what I need. The last run in > I had with them was over some bolts that I ordered. I messed up and ordered > the wrong grip length, (my fault), but I asked if I could send them back for a > refund and they said of course as long as they were not used. I had ordered 3 > different sizes lengths and the shortest one was way to long. I had only > removed 1 bolt from the box that was the shortest length when I realized they were > not going to work. I threw it back in the box and sent them back. After a week > went by I called to find out why I had not received a credit to my account. > They to me it had just went though today and was for half of what it should have > been for because they said half of the bolts were missing. The only way I > could prove that they were all there was the return shipping weight was the same > as the initial shipping weight. After about 3 weeks of fighting I went to the > president of the company Jim Irwin. He got It work out and I got my money back > but I shouldn't have to run to the president every time the mess something up > but apparently that is what it takes with Aircraft Spruce. > > I placed 4 orders so far this year and they have messed up 3 of them. > > Chris Theroux > Gilbert, AZ > _______________________________________ > to UNsubscribe from KRnet, send a message to krnet-le...@mylist.net > please see other KRnet info at http://www.krnet.org/info.html
