Thank you, as always, for your generous help. Is there a better way to route incoming calls, like with the AA/DISA on the TVA824? From reading the documentation, the best way to have a main menu to route calls is through custom service menus. Right now, calls are answered through the TVA824, and the custom service menu allows the caller to choose from various menu items (customer service, technical support, etc).
Chad -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Charles Patterson Sent: Friday, October 21, 2011 9:15 AM To: Panasonic KX-T telephone system discussion list Subject: Re: KX-T: Caller ID When the voicemail is transferring the call, it is actually the TVA that is ringing the extension, not the outside call, hence there is no caller ID to show, other than that of the TVA port ("VPS Port 1"). That is what Carmen was referring to. In the TVA there is a setting that can change the way it does the transfer. The "blind transfer" or "unsupervised transfer" will cause the TVA to make the transfer and let go of the call, not waiting for anyone to answer, thus passing the outside call directly to the extension. It is a setting in the TVA (Parameters?). You need to find the pbx parameters and see where it will say FX (That stands for Flash and Transfer), then change that to FXD (Flash, Xfer, Disconnect), then every time the TVA transfers a call it will let it go on it's own and the caller ID should be able to show up. The only other thing you may need is to turn on forward/no-answer to voicemail for each extension if you want the calls to end up back at the mailbox. Without forwarding the calls will just ring and ring and never go back to voicemail since the TVA is no longer monitoring the call progress. Charles Charles Patterson [email protected] On Fri, Oct 21, 2011 at 3:51 AM, Brad Allen <[email protected]> wrote: > You do know that the extensions have to be set to ring in some manner > to have caller ID work? Brad > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of [email protected] > Sent: Thursday, October 20, 2011 15:59 > To: [email protected] > Subject: Re: KX-T: Caller ID > > Try a "blind transfer" from the Vm unit. Instead of FX make it FXD in > the transfer sequence. > > > > > Carmen A DeFelice > Panasonic Business Phone Systems > > > > > -----Original Message----- > From: Chad W. Davis <[email protected]> > To: kxt <[email protected]> > Sent: Thu, Oct 20, 2011 3:00 pm > Subject: KX-T: Caller ID > > > I am able to get caller ID to work correctly with my KXTA824, but when > I add my > TVA50 VM with its custom service menu, the caller ID information is > lost when the call is transferred to an extension. It simply shows > "VPS Port 1". Is there a way to retain the caller ID information so > users can see who's calling? > > Thanks, > Chad Davis > Backbone Security > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ Subscription changes: > http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ Subscription changes: > http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ Subscription changes: > http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
