>> I am able to get caller ID to work correctly with my KXTA824, but when >> I add my >> TVA50 VM with its custom service menu, the caller ID information is >> lost when the call is transferred to an extension. It simply shows >> "VPS Port 1". Is there a way to retain the caller ID information so >> users can see who's calling?
Brad is correct, but Chad's original question relates specifically to calls transferred from the TVA. So the extensions are not going to ring because the AutoAttendant is answering. The calls have already been answered by AA, and presumably the caller ID was received into the TVA. So now the caller presses either a menu selection or an extension, then the call is transferred. The answer to having the caller ID passed to the extension when the TVA transfers a call, is to change the transfer setting in the TVA to FXD. Then activate call forwarding on the extensions if they need to have mailboxes pick up on no-answer. > Is there a better way to > route incoming calls, like with the AA/DISA on the TVA824? From reading the > documentation, the best way to have a main menu to route calls is through > custom service menus. You are doing it right, you just have to set the transfer sequence in the TVA. Charles Charles Patterson [email protected] Patterson Communications, Inc. Tarrytown, NY 914-366-0291 ext.101 - Hide quoted text - On Fri, Oct 21, 2011 at 10:33 AM, Brad Allen <[email protected]> wrote: > Caller ID arrives in the first ring during the silent period. There is a > delay setting for caller ID on Panasonic voicemails. This delay gives the > TVA a chance for the TVA to accept the data from the caller ID and store it. > It is a known fact to me that an extension has to be set to ring or it will > not accept data for caller ID at least in the 1232. If calls are answered by > the 824, you do need to have the phone set to ring even if it's a delay > ring. With the TV S, it will answer the call, but could lose the data from > call ID if you do not have the second or two delay before the TVA answers. > Brad > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Chad W. Davis > Sent: Friday, October 21, 2011 10:09 > To: Panasonic KX-T telephone system discussion list > Subject: Re: KX-T: Caller ID > > Thank you, as always, for your generous help. Is there a better way to > route incoming calls, like with the AA/DISA on the TVA824? From reading the > documentation, the best way to have a main menu to route calls is through > custom service menus. Right now, calls are answered through the TVA824, and > the custom service menu allows the caller to choose from various menu items > (customer service, technical support, etc). > > Chad > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
