If you asking for access to the Panasonic dealer site to access what you need, you will have to contact Panasonic tech either by phone or on the web to find out how to obtain the access info for the site. I checked out your website and it would appear that you are in the organ business which was confirmed by a friend of mine in the organ business in the LA area. The dealer site is for access by dealers that have passed certain levels of training and each dealer is only allowed access to specific area's based on their completion of different certification tests. If you are having this much of a technical problem, it might be best to contact a certified dealer in your area and arrange for a service call. I would never repair and organ because I know nothing about the specifics of them despite the fact that I work in a technical field. The same holds true of someone who is say an electrical engineer trying to service their own phone system. My buddy who services organs for a living is always telling me about the different problems he runs into, and I can tell you this, I wouldn't try it. Totally different skill sets. Would you do surgery on your self, I don't think so. Leave it to the professionals. Over the years, I have seen fewer and fewer posts to this site since many pro's in the business have migrated to the certified Panasonic site when we need help. That site requires that you be Panasonic certified to gain access. Most people who used to service their own systems have come to realize that it is far more cost effective to hire a pro. Good Luck Robert Ivey
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