Hi Robert, Squads were currently doing triaging by looking at the New bugs queue on Launchpad.
https://bugs.launchpad.net/launchpad-project/+bugs?field.status:list=NEW This is also the number tracked by https://lpstats.canonical.com/graphs/LPProjectBugTriage/ We are doing an ok job there. But on https://dev.launchpad.net/BugTriage, two different links are listed there as the ones to use for triage. * list of all Undecided/Unknown bugs: http://bit.ly/f3LO8f * list of all Untriaged bugs: http://bit.ly/eRjI8t I think these two links are not good because they include INCOMPLETE bugs that didn't receive a response. This means that these are lists that the triager cannot burn to zero. Which means that day-in-day-ou, they'll have to look at the same tickets which leads to a very poor experience. I think the right thing to monitor is the list of NEW, CONFIRMED, TRIAGED and INCOMPLETE_WITH_RESPONSE bugs that have an Undecided/Unknown priority. * http://bit.ly/dWg2sw I think this is a list that a triager can actually burn down. From the sets of the two previous lists, it excludes, INCOMPLETE bugs that didn't receive a response as well as bugs that had an importance assigned but that aren't marked as triaged. In a way, I don't think that list is a big deal, since Importance has been properly set. Maybe those could be look into a secondary list. But it's less important. Unless you disagree, I'll update BugTriage and MaintenanceRotation schedule with my proposed link. Cheers https://bugs.launchpad.net/launchpad- project/+bugs?field.status:list=NEW&field.status:list=INCOMPLETE_WITH_RESPONSE&field.status:list=CONFIRMED&field.status:list=TRIAGED&field.importance:list=UNKNOWN&field.importance:list=UNDECIDED -- Francis J. Lacoste [email protected]
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