On Sat, Jan 14, 2006 at 05:04:39PM -0600, Manfred Riem wrote: > > My personal view on the issues at hand is simple. We have all been > taught to support our leaders and build up the Kingdom. While at > times things are not going as fast as we might like them to go I > have taken a simple view at heart. > > 1. If there is something that you think or know is broken report it, > but give a bit more detail describing how you think the problem > could be solved. Eg. If you know some functionality is broken > write up test script that can be followed to reproduce the problem. > > 2. If it is more of a feature request like described in the email have > patience, but don't give up on it. If you think it is taking too > long just email again. After all we are imperfect humans working > in an imperfect world striving to be perfect ;) > > 3. If you have programming experience stubbing out a runnable prototype > could prove to be helpful. If you don't have programming experience > just draw/sketch or describe in detail what you want changed/added. > After all a picture says more than a thousand words. >
I haven't checked my mail from this list in a while, so sorry for the delay. I disagree with your points here. I believe that we should be very forgiving when members make mistakes in the context of their callings. After all, we're fallible, sometimes we're spread thin, and we don't always have great training. HOWEVER, I think that we are making a profound mistake when we apply this attitude to employees of the Church (and in this case, development teams). When people apply for a job with education and experience requirements and are trained for that job, they should be held to a much higher standard. I know that at BYU they're particularly hesitant to fire people because of hurt feelings, etc., and I'm told that the problem also exists for other paid positions in the Church. I can see why it's hard to fire people, but I'm frustrated that incompetence is rewarded as a result (if you can get yourself in, you can stay forever). My experience using MLS and working with support has led me to believe that there is some gross incompetence going on somewhere. I think that the system is very poorly designed, and easily-reproducible (and easily-fixable) bugs that I first reported a year and a half ago are still irritating me. I don't think any of your suggestions are relevant for MLS, since even detailed bug reports are completely ignored. Anyway, I guess my point is that the problem is unfixable and bug reports are useless. It sounds really pessimistic, but after almost a year of optimism, I think it's only realistic. -- Andrew McNabb http://www.mcnabbs.org/andrew/ PGP Fingerprint: 8A17 B57C 6879 1863 DE55 8012 AB4D 6098 8826 6868
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