Gentlemen & ladies,
So the service was not what you expected in the past, try looking forward
and also give some credit to Legacy for acknowledging their shortcomings.
If your perfect and provide excellent service in business then you are the
exception rather than the rule!
I am perfect, my wife keeps telling me that "we cannot all be perfect like
you", it is the sarcastic way she tells me that lets me know the real truth.
So lets go forward and enjoy our Legacy machines because there are a lot of
people out there far worse off than us.
Regards
English Roger
-----Original Message-----
From: Cole Andrews
Sent: Tuesday, August 13, 2013 11:36 AM
To: Legacy group
Subject: Re: What's with Legacy Ornamental Mills Headquarters?
I have had mixed service , the problem appears to be a manpower
shortage and a system where one hand does not know what the other is
doing , lack of followup by the person taking the order.
On Tue, Aug 13, 2013 at 5:46 AM, CURTIS GEORGE <curtgeo...@wowway.com>
wrote:
Hello
Dewell.
May I say Thank you for your service. I too am a Vet. and a Long time
owner
of a Legacy 1000ex.
I am sorry to say. Some of your fears you have over the company are well
founded, And others here, with in our group have also run into the same
problems as well.
Legacy being a small company, dose not stock a lot of parts, so they have
to
make many of there parts when needed, the problem is thay also try to make
batches of part at one time. this means, some things are on hand, and
others
you will have to wait for until thay get around to making them. The best
thing that I can say is to keep constant contact with them, and hopefully
thay will come throught for you as quickly as thay can.
May I say, Wow it sounds like you did find the deal of then centry, the
900
+ bit. in new condition for pocket change. It sounds like you are a luck
man. ;-)
What parts are you looking for? perhaps someone here can help you out?
Dose your 900 have a motor drive? there are some up-grades that you can
make
for your self, that will save you lots of time and money, depending on
your
needs. We also have a few members here who can have parts laser cut for
you,
if you can not get some parts through Legacy.
There are some pretty sharp people here (over 200 strong members) Im sure
if
you run into a problem someone out that has already run into the same
thing,
Our goal is to shair info. so everyone learns and can grow in there wood
working experances. The Legacy is a Great machine, but its the person
useing
the machine that make the parts / ART.
Good luck on your next project. and welcome to the group.
C.A.G.
----- Original Message -----
From: Dewell <funk...@verizon.net>
To: legacy-ornamental-mills@googlegroups.com
Sent: Tue, 13 Aug 2013 04:26:56 -0400 (EDT)
Subject: What's with Legacy Ornamental Mills Headquarters?
Hello everyone,
My name is Dewell. I recently purchased a used Model 900 (used as in used
4
times...I think he made four pen blanks) also included was 16 different
bits
for the router. The router was also included (Porter Cable 7539), along
with
the floor stand for the Model 900. Also included was an additional gear
set;
.25 Duplex. Everything looks brand new...15 of the 16 router bits still
have
that plastic dip covering the cutting edges and each has its own square
plastic container that it came in. I got all this for $500. So (now) I
can
probably say that this is the best deal I have ever been party to, and I'm
58 years old.
Having said all of the above.......I am very concerned about the
manufacturer of my Legacy 900. I called Legacy and ordered a part for my
900. I was asssured that my order would go our the next morning. That was
last week. As of this writing I have not seen a debit on my bank account
for
the order I gave them.
Have any of y'all had problems getting parts from Legacy? From talking to
them, and considering my order has not been fullfiled, I get the distinct
feeling that this company is more interested in just selling people a
machine and not providing replacement parts for the machine they own.
I hope I am wrong, but they seem eager to sell me an upgraded and more
expensive machine as opposed to replacing one small component of my model
900.
I would greatly appreciate any help from y'all to tell me how to persuade
them to send me a part. Thank you for your time and consideration in my
email. I look forward to your reply.
Dewell, Disabled American Veteran, Bradenton, FL
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