Hello Dewell, I don't think there is any way to "Persuade" them to do anything. Everything is on their time schedule. Calling them 10 times a week will not help, it will only piss them off, and that is understandable. Pre-paying does not change the time schedule. I'm afraid your only choice is to calmly wait. I can sympathize with you about being told one thing, and another thing happens. It's customer service 101. Sadly, my last order I was told two weeks, and it was two months. I did get what I asked for, but I'm glad I did not make any plans where I needed the parts.
Compared to past experience of others, you should feel lucky that they even took your order. In the past, Legacy was refusing to sell to second hand owners ( they would not admit this publicly ) . In a live chat this year we where told that is not an issue and that anyone needing a part that owns a machine, they would be helped. I recall Andy saying it might be a lower priority when a small ($) order is placed and that was due to the high demand of helping the CNC owners who are really paying the bills at this time. -Tim ----- Original Message ----- From: Dewell To: legacy-ornamental-mills@googlegroups.com Sent: Tuesday, August 13, 2013 1:26 AM Subject: What's with Legacy Ornamental Mills Headquarters? Hello everyone, My name is Dewell. I recently purchased a used Model 900 (used as in used 4 times...I think he made four pen blanks) also included was 16 different bits for the router. The router was also included (Porter Cable 7539), along with the floor stand for the Model 900. Also included was an additional gear set; .25 Duplex. Everything looks brand new...15 of the 16 router bits still have that plastic dip covering the cutting edges and each has its own square plastic container that it came in. I got all this for $500. So (now) I can probably say that this is the best deal I have ever been party to, and I'm 58 years old. Having said all of the above.......I am very concerned about the manufacturer of my Legacy 900. I called Legacy and ordered a part for my 900. I was asssured that my order would go our the next morning. That was last week. As of this writing I have not seen a debit on my bank account for the order I gave them. Have any of y'all had problems getting parts from Legacy? From talking to them, and considering my order has not been fullfiled, I get the distinct feeling that this company is more interested in just selling people a machine and not providing replacement parts for the machine they own. I hope I am wrong, but they seem eager to sell me an upgraded and more expensive machine as opposed to replacing one small component of my model 900. I would greatly appreciate any help from y'all to tell me how to persuade them to send me a part. Thank you for your time and consideration in my email. I look forward to your reply. Dewell, Disabled American Veteran, Bradenton, FL -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at http://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at http://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/groups/opt_out.
