Hi Michael Let me provide a possible reason that they don't do the East or West Coast Shows. Put simply it could be the ever increasing cost of booth space, shipping, hotels etc. along with the reduction in the overall number of shows. We have had the same problem here in the UK, the number of shows have decreased mainly due to the cost too the show organisers of hiring the show venues. These charges have gone through the roof. I know Legacy have put on "show & tell sessions" with various associates around the USA as they have done over here. ​This comes back to how much a company like Legacy can afford to spend on promotion. Producing their in-house videos, which are of an excellent quality and informative, costs a lot of money. Bottom line is that things have changed, be it for the better or the worse, and that depends on your point of view. As someone who splashed the cash on shows and I actually enjoyed being there promoting my business I have to say I miss it in retirement because it was great fun and I got to meet lots of nice people. Regards from across the pond. Roger
​ ​ From: Michael Kratky Received: 20/11/2017 14:10:48 +00:00 To: legacy-ornamental-mills@googlegroups.com Charles, Don’t know about the “product” being started in 1970 as I bought my model 1200 at a show in Long Island, NY in 2004 anyway I’m very much interested in the Maverick CNC and have previously posted to the group if anyone had one and what they thought about it and Legacy’s associated support but until now never got a single response. Also, Legacy use to make the rounds at east coast woodworking shows so I could be 1st hand informed about them but they pulled the plug on those shows as well. Thank you for the vote of confidence on the Maverick and Legacy’s support. Michael K in NY From: legacy-ornamental-mills@googlegroups.com [mailto:legacy-ornamental-mills@googlegroups.com] On Behalf Of Charles Peel Sent: Friday, November 17, 2017 11:31 AM To: legacy-ornamental-mills@googlegroups.com Subject: Re: A response from Andy Anderson Of Legacy Regarding Support. I am in the group and own two ornamental mills and one legacy maverick CNC. I have never had problems with service. Legacy staff in the past worked with me to provide what I needed and I bought other items used. I bought the Maverick because I like the company, I like the 5 axis capability. I have been driving GMC trucks for going on 50 years. I have enjoyed the advancements made and continue to buy their product. It would be a little stupid to request they manufacture the same product I started with in 1970. If you like 5 axis capability you need to check into there new product line. Sent from my iPhone On Nov 15, 2017, at 9:28 AM, Richard Ellis <rchrd.ell...@gmail.com [mailto:rchrd.ell...@gmail.com]> wrote: I suppose there are inventors and salesmen, They probably do not go together . And secondly Manufactures often make more money out of spares, The LOM 's I have don't require many, and if they do I can make them or get someone local to make them. On Wednesday, November 15, 2017 at 4:47:53 AM UTC, Tim wrote: I had a conversation with Andy Anderson of Legacy and he has asked me to forward this email to the group. -------- Forwarded Message -------- Dear Tim, I can see the confusion caused by our statement but if you understand that support, to us, means coaching and producing new training materials for a product and of course manufacturing means we still build new OM's then it becomes quite clear. I can see that a longer, wordier explanation could have been used to tell the story but I'm sure that those determined to complain would have found something in the longer explanation to complain about too. With a little effort say, a phone call to me, and the whole story could have been told on the thread but telling the truth, getting the whole story onto the forum, is not what some of those making comments on the thread intended. Some of the claims and statements made in the thread are incorrect and some just not true and if any of these folks had an ounce of courage they would have spoken to me instead of wasting their time and yours in an online conversation with others that definitely don't have the answers either. I have an 800 number, I'm at extension 11. The call is free. I'm not hiding. 800 279 4570 If they had have called me they would find out we still sell, build, and use index hubs in our CNC systems, pilaster dogs as well. We still build and stock many of the gears and gear sets, spit nuts and other items that go missing or wear out over time. We sell them to people that buy second hand OMs at yard and estate sales quite often. Of course if these new owners were to join the misinformed on this google group and believed the nonsense that they read they may not been able to buy these items because they believed the myth that we don't provide any customer service for our OM's and they would not have called and receive the parts they needed. You can see why I don't encourage people to join the group. Of course, it is true, that we no longer stock many of the parts required to build an OM from scratch. If you back your car over your OM in the garage I'm afraid I won't be able to help you. Until I read through this latest thread I might have been willing to allow someone to use my designs and drawings to build replacement parts for OM owners but I can't see the point of working with people as misinformed, ignorant, arrogant, and unwilling to investigate to find the truth as those that were commenting on the thread today. If the google group forum isn't a place to find the facts then what exactly is it's purpose? As I pointed out in our conversation this morning, many of the comments were made by people who don't really want solutions, they don't want the truth, they want to do damage. The irony is that after inflicting as much damage as they can with their ignorant comments they complain that I don't spend enough time and money supporting them and they complain that I'm not reasonable. After they put in jeopardy the jobs and the future of the 20 families that work at Legacy I am supposed to give them whatever they want. A reasonable request to use my designs and drawings, made directly to me not to others in the group, would have been carefully considered but how many potential customers are going to read through this latest pile of misinformation and pure crap and buy another brand CNC machine because they were frightened off by these comments? I can't say, but it will happen. Those making the ignorant and uninformed comments in this thread don't seem to be able to connect the dots. Damage Legacy and you damage all OM owners. Why should I work with individuals that can't make such a simple and logical deduction? Why do you allow them to comment on the forum? This type of blind ignorance tells to me that there is no future in working with these people at all, however, it seems that there are only 4 or 5 without the intelligence to connect the dots. These same 4 or 5 are consistently trying to do as much damage as possible without regard for the other OM owners. As long as they continue to use this google group as a public platform I can't and I won't work with or support the rest of the group. I suggest that, for the sake of the group and all OM owners, it's time to clean house. Andy Anderson, Legacy Woodworking Machinery -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com [mailto:legacy-ornamental-mills+unsubscr...@googlegroups.com]. To post to this group, send email to legacy-ornamental-mills@googlegroups.com [mailto:legacy-ornamental-mills@googlegroups.com]. Visit this group at https://groups.google.com/group/legacy-ornamental-mills [https://groups.google.com/group/legacy-ornamental-mills]. For more options, visit https://groups.google.com/d/optout [https://groups.google.com/d/optout]. -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com [mailto:legacy-ornamental-mills+unsubscr...@googlegroups.com]. To post to this group, send email to legacy-ornamental-mills@googlegroups.com [mailto:legacy-ornamental-mills@googlegroups.com]. Visit this group at https://groups.google.com/group/legacy-ornamental-mills [https://groups.google.com/group/legacy-ornamental-mills]. For more options, visit https://groups.google.com/d/optout [https://groups.google.com/d/optout]. -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com [mailto:legacy-ornamental-mills+unsubscr...@googlegroups.com]. To post to this group, send email to legacy-ornamental-mills@googlegroups.com [mailto:legacy-ornamental-mills@googlegroups.com]. Visit this group at https://groups.google.com/group/legacy-ornamental-mills [https://groups.google.com/group/legacy-ornamental-mills]. For more options, visit https://groups.google.com/d/optout [https://groups.google.com/d/optout]. -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at https://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/d/optout.
