As far as I can remember, I haven't had the need to call support. I have however emailed support on many occasions and have had a quick response, unless there is a back log do to because of good reason. I even asked support and asked a question they haven't had before. Support answered quickly even though I felt the problem was still a mystery to me. I thought I would need to find a work around or live without it. After what seemed a few months, support emailed me with a answer that helped me with my problem. I was grateful that support was still thinking about my problem.
-Tim BTW, what problem or reason do you have with Legacy (if you would like to share) to want you to switch to FTM. Possibly someone in this group may be able to have the answer or good suggestion. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sherry/Support Sent: Sunday, May 20, 2007 9:34 PM To: [email protected] Subject: RE: [LegacyUG] northern Va area - need help Lu, Our phone support person has been at NGS this week. The message on the phone directs callers to contact [EMAIL PROTECTED] for help and I don't recall receiving an email from you. We don't normally work on weekends. Did Ron's suggestion solve the problem? Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com On Behalf Of Lucie Vaccaro Bailey Sent: Sunday, May 20, 2007 3:07 AM To: [email protected] Subject: [LegacyUG] northern Va area - need help I'm playing phone tag with Support. Is there a legacy user in Gainesville area. I'm seriously thing about going back to FTM. Lu Bailey Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/[email protected]/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
