In this day and age with spam and spam filters, emails to support, sales or anywhere else could very easily be filtered out and never received. Not all filters give you a bounce message, as we here at Legacy know only too well!
In many cases, the person leaving a phone message will speak too fast for us to recognize the number (PLEASE! Speak slowly and clearly!) I've even listened to messages asking us to call them back and they didn't leave a phone number at all! Or the message could be garbled or have a lot of static or noise in the background where it's hard to understand. I would be a little more persistent if it's a program I really like and call and/or email at least twice. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wynthner Sent: Monday, May 19, 2008 8:56 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Sales I do indeed take them into account. I realize that while I may spend 12-18 hrs a day on my computer most businesses are restricted in their hours of operation. I'm not unreasonable.. am I? ----- Original Message ---- From: Sherry/Support <[EMAIL PROTECTED]> To: LegacyUserGroup@legacyfamilytree.com Sent: Monday, May 19, 2008 1:41:26 PM Subject: RE: [LegacyUG] Sales I hope you take weekends and holidays into account! Not all companies are large enough to employ a 24/7 staff! Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wynthner Sent: Monday, May 19, 2008 10:42 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Sales You should do more than worry about your info being updated! I have a very firm rule about e-mail and phone contact with companies. I give them 2 days to return a phone call I give them 3 days to answer an e-mail If they fail at either of these then I just cut out ALL dealings with them and move on to someone who gives better service. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
