Hi Pauline,
You never have in the past been able to restore the Multimedia backup
within Legacy. It seems from the Help file that there was an
intention to add this but it hasn't been done yet. You do restore the
backup of the Family File from within Legacy - File > Restore
Multimedia backups are simply one Zipped file of all files (pictures,
sound etc) attached to your Family file.
You unzip them with either the Windows facility (just right click on
the file and choose one of the Extract options) or with a utility
program like WinZip.
You are right re the delay. I have already responded but it took over
24 hours to get back to me.
Cathy
At 07:43 AM 9/06/2008, you wrote:
The message describing a problem with V7 Deluxe not restoring
multimedia backup was posted by KathyB over 48 hours ago, but I have
not yet seen anyone address the problem. This is scary. Is this a
known bug? Has anyone looked at her message and investigated the problem?
I have had the capability to download v7 for five days, but I am
waiting to see a resolution to this problem.
Pauline
KathyB wrote:
Have Version 7 and thought I'd try out the backup and restore
function of the program since I have a new laptop that I want to
put the program and files on.
I was able to successfully back-up the family file and the
multimedia files on my main computer, put them on a flash drive,
then downloaded and installed Legacy V7 Deluxe. I then did the
restore function - BUT it only restored the family file itself, and
not the multimedia files.
The "help" file says :
1. Choose Restore Family File... from the File menu. The Select a
Family File or Multimedia Backup to Restore dialog appears.
From the Restore Location dialog box, specify the drive and
directory where
you want the restored Family File or Multimedia files placed.
So, I did that, but it only restored the family file. If I try it
again, and this time select the multimedia file to restore, it
tells me there is no family file in that file to restore.
What am I doing wrong?
Kathy
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