I just wanted to let everyone know that my problem has been solved. I
called customer support and found that I was given the wrong customer
number. Now I too can play in my sandbox.
Thank all of you. :)
Donna Roach
Forest City, NC
----- Original Message -----
From: "Sherry/Support" <[EMAIL PROTECTED]>
To: <LegacyUserGroup@legacyfamilytree.com>
Sent: Sunday, June 29, 2008 6:44 PM
Subject: RE: [LegacyUG] Cannot unlock Deluxe
The customer number starts with a "7" and is in pattern of 7x-xxx-xxx-xx.
It's sent out by the end of the next business day after purchasing.
If you don't get the customer number by tomorrow afternoon, contact Sales
directly. You can contact them by sending an email to
[EMAIL PROTECTED] or by phone from the US and Canada
1-800-753-3453.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
--------Original Message-------------
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Donna
Felina Roach
Sent: Sunday, June 29, 2008 12:31 PM
To: LegacyUserGroup@LegacyFamilyTree.com
Subject: [LegacyUG] Cannot unlock Deluxe
Yesterday I purchased Legacy V2 7 Deluxe. I have tried to unlock the deluxe
part and have been unable to. I go to help>unlock Deluxe. I get the page
to start the process. I click I have bought Deluxe, put in my name,
address, and customer ID #. I then click continue and the unlock window
closes. I have searched the user group messages and cannot find a similar
problem.
Thank you for your help.
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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--------------------------------------------------------------------------------
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7:42 PM
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
No virus found in this outgoing message.
Checked by AVG.
Version: 8.0.101 / Virus Database: 270.4.3/1526 - Release Date: 6/30/2008 8:43
AM
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
