Do not put extra spaces, and include the dashes in the customer number Rich in LA CA --- Beth Gay <[EMAIL PROTECTED]> wrote:
> Hi Donna, > > Did you get your Deluxe edition unlocked? Make sure > that you enter your > customer name as you were addressed in the email you > received with your > new customer number. You were issued a new number > for version 7. Enter > the number as written in the email with the dashes. > I don't remember > having to enter an address, so are you sure that you > are on the correct > screen? Under the help menu, select unlock Legacy > Deluxe. > After you enter the name and number select unlock. > > Best, > Beth Gay > Auburn, Alabama > > Donna Felina Roach wrote: > > Yesterday I purchased Legacy V2 7 Deluxe. I have > tried to unlock the deluxe part and have been unable > to. I go to help>unlock Deluxe. I get the page to > start the process. I click I have bought Deluxe, > put in my name, address, and customer ID #. I then > click continue and the unlock window closes. I have > searched the user group messages and cannot find a > similar problem. > > > > Thank you for your help. > > > > > > > > > > > > > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
