If you send these problems to us at [EMAIL PROTECTED], well work with you to help solve them. There's no need to wait for someone else to post a similar problem.
Make sure you include: the build of Legacy you're using (Legacy Home tab) which version of Windows you have what you're doing at the time the error occurs (exactly where are you and what are you doing?) what error message/number you're getting - we need the full message. Unfortunately we can't help you with the vague information you gave on the list and something like this should be handled off-list anyway. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of onthepathingrace-genealogy Sent: Thursday, September 11, 2008 5:02 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Legacy freezing. Hello. I'm a frequent lurker but Nancy's post brings me out of hiding. Legacy 7 has been freezing with Individual's screens going "blank" just as Nancy describes. I've been waiting for a post like hers. It didn't seem possible that the data blindness problem was mine alone. Screens going blank with data disappearing does seems random but possibly does correlate with individuals with source document images attached to events. So far, closing and reopening Legacy means all my data up to my last "save" will reappear again . Worse yet - Version 7 quits/closes on me at random causing me to lose data! Sometimes I get a error message before self-closing but usually not. This has cost me hours of data input and much heartbreak. I wish Legacy had a background auto-save feature built in!! This problem has been more frequent than the data blindness problem for me. Both seem to increase in frequency as I add individuals to my database. Despite Legacy 7's problems, it is still my genealogy program of choice having tried most. It is feature rich and more than needed at my level of genealogy experience. I've loads of experience with software and computer's but little with genealogy. Because I'm a software junkie I invested a few years trying Family Tree, Legends Family Tree, PAF, RootsMagic, The Master Genealogist and a couple others. PAF and Family Tree are limiting and quick to outgrow, Legends wasn't bad but soon became unsupported then ultimately defunct. The Master Genealogist is inclusive but not intuitive. I want to invest time learning about genealogy and my family not how to use a program. I used RootsMagic for a year and like it very much. While using RM, I read pre-release news of Legacy 7 so bought the upgradeable Version 6 package and began using it along side RootsMagic. Early on, Legacy won my respect but I was still waiting for Version 7. Version 6 was very good but Version 7 is easilly the most intuitive, inclusive, feature filled and visually appealing program of all those tested. While most programs have some good aspects - Legacy simply offers more. I'm a long range planner and can't see ever outgrowing Legacy. I certainly digressed above and took to commenting on the Legacy Bug thread as well as concurring with Nancy's issue. Sorry about that. Just wanted to speak up and say she is not alone. Regards, Simona Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
