--- On Sat, 3/21/09, ronald ferguson <ronfe...@msn.com> wrote:
> Connie,
>
> The first thing which I would try would be to close and
> reopen Legacy, if that does not work then do the same with
> your PC.
>
> I would then try running File Maintenance>Check/Repair,
> then if no luck, deleting the .usr file for that report.
>
> Ron Ferguson
Thanks, Ron, but I've already tried all those things, plus opened a file
created in an earlier version of Legacy (just to make sure my main file isn't
somehow to blame) and reset my customized options to default. I've rebooted
after trying each "fix." Next, I'll try a system restore (although Legacy is
the only program I'm seeing any problems with; I can print from other programs
just fine).
Other ideas before I contact Customer Service???
To clarify, it is not just that I can't preview reports, I can't generate or
print a report. The report screen pops up and I can sometimes change the
person for whom I want the report, but then the process hangs, sometimes after
pressing the Preview or Print button, sometimes before. The reports I've tried
so far include pedigree, FGS, and individual, and narrative descendant.
The other functions I've tried in Legacy seem to work okay, i.e. I can enter a
new person, add a source to an existing person, etc. But it consistently
"hangs" when "collecting" data to generate a report. I'm using XP Home with
SP3 on an HP laptop with McAfee Security Center if that gives any clues.
Thanks,
Connie
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