Mary Jo, Have you looked in c:\Legacy\ to see if the isntall.log is now there? It should be follwoing the fresh instal. Now try to uninstall and follow the recommendations from that point.
Ron Ferguson _____________________________________________________________________ Tutorials: Programme of adding videos commenced http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _____________________________________________________________________ ---------------------------------------- > Date: Mon, 31 Aug 2009 02:11:30 -0700 > To: LegacyUserGroup@legacyfamilytree.com > From: mjohar...@comcast.net > Subject: [LegacyUG] Can't Recover Functionality from Crash > > > > I think I've followed all of the suggestions from the website on what > to do when after a crash the program doesn't work right. > > Of course, I've rebooted (cold boot). It still puts me back to all > the default settings when the program is launched anew. > > I've defragged. Same results. > > I've first save my Legacy Data to another location. Then I > uninstalled Legacy 7 (Deluxe). It could not completely uninstall, > however, and I got the message: > "Could not open INSTALL.LOG.file" > > I did a fresh download of the program. When opened, it had my > customer number and all that already in the fields I thought I'd have > to fill out, on a fresh install from a deleted product. > > I did a couple of simple changes, e.g., fonts, female color, > background color. Closed the program, did a restart. Opened the > program again and those simple changes were still there. So I made > my other option choices. Closed the program, exited Legacy. > > Restarted again. Opened Legacy. It set everything back to defaults > yet again. > > I'm afraid to try to do anything with my data until this part of it > gets fixed. What else can I do? > > Thanks for any help. > > > > Mary Jo Harper > mjohar...@comcast.net _________________________________________________________________ View your other email accounts from your Hotmail inbox. Add them now. http://clk.atdmt.com/UKM/go/167688463/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
