What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case.
On Saturday, December 14, 2013, grayscot2 wrote: > It's not about where 7.5 and 8 install their files. > > 7.5 has a known problem. When you hit uninstall on the Control > Panel, it hangs. If you wait a while then click again it tells you to wait > or disappears. It may uninstall some files--certainly the install.log. > But then uninstalling in Control Panel or in Programs will not work > without install.log. Re-installing returns install.log, but even then > Control Panel, even uninstall.exe wouldn't work for me and I had to > re-install AGAIN to get install.log back. Only when I used unwise.exe and > Custom with an install.log present was I able to rid of the thing. My > guess is that like myself and others, that's what Judith is up against. > Tech Support doesn't seem to know or admit this yet. > > > > > ============================================================================ > From: Sherry/Support [she...@legacyfamilytree.com <javascript:;>] > Sent: Saturday, December 14, 2013 02:52 PM > To: legacyusergroup@legacyusers.com <javascript:;> > Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 > > v7.5 is an up*date* to v7 and installed right over v7, like any other > update. There should be only one folder - c:\Legacy - unless she > circumvented the standard install or update. > > v8 goes to the c:\Program Files folder. > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < > graysc...@gmail.com<javascript:;>> wrote: > > Sherry/Judith > > I think her problem is that 7.5 is not uninstalled yet, just 7, > unless I'm wrong about that. Even if she deletes the 7.5 folders and runs > cc, my experience is that it will leave junk that may not affect L8 but > will affect the running of her machine down the line. If she has 7.5, do a > re-install of that to get an install.log, then use unwise.exe to uninstall, > custom option, ok all requests to uninstall all features. Her data files > will not be affected, but never hurts to copy somewhere else. > > Prescott Smith presku...@yahoo.com <javascript:;> > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > --- > This email is free from viruses and malware because avast! Antivirus > protection is active. > http://www.avast.com > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > -- Ron Bernier Woonsocket, RI Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
