As someone who still has Legacy 6 installed... I may not be the proper person to talk about uninstall processes, but I do think that some of the enhancements in L8 were to improve these basic system functions. Legacy had basically not done much to improve how it organized data, did installs or uninstalls since the Win98 era. Getting this aspect of L8 up to speed was a major under the cover features of L8.
In fact, for most folks pre-L8, installing the next version of Legacy effectively uninstalled the older version. The fact that L8 has moved to a new location in the file system means that the installer cannot just over-write the old files and the old registry entries.
With L8, it is more complicated.
I do not know what everyone's rush to uninstall L8 is. As a tester, I have been using L8 now for real genealogy, but I still have not moved all of my (many) research files to L8. ...not because I do not trust L8, because I have not had time to rethink how I want to organize my data. L8 just gives me more options.
Further, I run with almost 250 custom Event Definitions. Re-working them for the new features of L8 takes time I do not have an abundance of. AND... I like to be able to run similar tools in both versions to assure myself that no functional regressions have taken place that I did not expect from the documentation. Yes, we will still find a few. ;-)
With L8, Legacy is now shipping a Remove tool. It is a full fledged clean Legacy 8 off your PC tool. We used a variety of that during test to assure when we were testing we had a clean system.
L8 is better. L7 is basically frozen.
john.
At 05:50 PM 12/14/2013, Don Hanson wrote:
Ron,
I sort of agree questioning what tech support is supposed to admit. But, your logic is flawed. Numbers may not tell the story that you assume. Windows 7 may need to be installed/uninstalled by an account with admin privileges, the same  is true of Windows 8 and 8.1. A limited account may not have the ârightsâ to install or delete certain files in certain directories. Thatâs not an issue of the program, but sheer number of complaints may not give a clear picture, either. I donât know the number of people who for one reason or another run with full administrator privileges, but it could certainly skew the stats if UAC or ownership of a file or directory were an issue. A required read for Business Management majors was âHow to Lie with Statisticsâ Published in 1973, the cautionary tales still ring true. Itâs actually a good read and free at: https://archive.org/details/HowToLieWithStatistics
Don
From: Ron Bernier [ mailto:ronaldbern...@bernfrin.net]
Sent: Saturday, December 14, 2013 4:13 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case.
On Saturday, December 14, 2013, grayscot2 wrote:
It's not about where 7.5 and 8 install their files.
7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet.
============================================================================
From: Sherry/Support [she...@legacyfamilytree.com]
Sent: Saturday, December 14, 2013 02:52 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update.
v8 goes to the c:\Program Files folder.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote:
Sherry/Judith
I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else.
Prescott Smith presku...@yahoo.com
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