Helen, This isn't a Legacy "big" and there is nothing that Legacy can do to fix it. By my understanding, the "bug" is with the mailing list program which is a completely seperate program to Legacy. Legacy support staff know how to get subscribers manually subscribed when they have issues with the automated process, but can't do anything more. Let's not blame Legacy for this issue - that would be like blaming your mother for wet grass every time it rained.
Cheers On 1 January 2014 07:49, <ci...@treadles.ca> wrote: > Sounds easy, doesn't it! Not quite. How is a new user to know to e-mail > Support, even if he can find the address, unless he reads your message > first? > I trusted Legacy, I trusted then to know what they were doing. That's why > I > clicked on the link daily for a week, waiting for messages to appear, > never > expecting another 'bug". > > Helen > > > > On 31-Dec-13 3:51 PM, Ron Bernier wrote: > > Kay, > The solution is very simple and has been mentioned on this list over and > over again. Â If you have subscribed to the list but are not receiving > email, all you have to do is send an email to support and request that they > subscribe you manually. Â There is no need to get upset about it. > > Copy of email sent directly to Kay. > > Ron Bernier > Sent from my iPad > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
